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Cell phone # appearing on Setup screen after Factory Reset
andben123
Newbie
‎09-29-2014 07:10 AM

I have performed a factory reset to wipe the data on my Droid RAZR XT912 phone but my cell phone number still appears on the Setup screen.  How do I remove my cell phone number from this screen?

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An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎10-01-2014 07:14 AM

Hi andben123 - Let's erase your lines existence from the phone! If the SIM card is still in the device you will want to remove it and then complete the factory data reset once again.


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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