I have been a Verizon customer for about 12 years and have never experienced a problem like this. Last month I noticed my Motorola Droid Razr was having battery charge drop rapidly (had times of 50% loss in less than an hour with no usage of phone, screen off) and noticed dropping of signal. I have the extended coverage so had phone replaced with a refurbished phone and noticed that signal was still dropping out, so yesterday I went to a Verizon store and was given a new sim card. The new sim card has improved overall signal reception but I am still spending more time with no data connection or intermittent data connection. I am working at same location for 10+ years and drive same route of 35+ miles to/from work and have no data signal for most of the time away from home, at home I am on wifi.
My Droid Razr suddenly started losing all of it's battery in less than half a day also, about a month before I was due to end my current 2 year contract. I have read about others losing battery life and the phone slowing down as it neared end of contract also. Seems a but unusual to me.
nabs511,
Your business is truly valued and we want to help provide you with the best possible connection! We apologize for any inconvenience this has caused.
What is the zip code for the area in which you are experiencing these issues? Is this effecting both voice, data and text? Is there any physical/liquid damage on the device?
EfrainM_VZW
Follow us on Twitter @VZWSupport
Since I had sim card replaced it is the data connection that is intermittent, data loss in cities of Ontario, Fontana, Colton, and San Bernadino (on way to work, don't know zip codes) and at work in Redlands (92373) and at home in Chino (91710). Have a replacement phone (I.e. probably another refurbished piece of junk) already being sent, as yesterday I stopped at Verizon store in Redlands for continuing issue.
My phone has no damage, is refurbished phone I received about 3 weeks ago after other had battery issue and signal issue.
Usually average right around 5GB of data usage a month, halfway through my month and have used less than 1GB.
Loss of data connection is affecting my work, wasn't able to receive/respond to emails from manager and client in a timely manner. If phone I am set to receive tomorrow doesn't stabilize data connection I will take my business elsewhere.
Thanks for the additional details nabs511. I see you referenced multiple zip codes in the previous post; therefore this does sound more equipment related versus location/network. I'm sorry to hear the replacement hasn't improved things. Did you restore all your apps and settings when you activated it?
JonathanK_VZW
VZWSupport
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Did restore contacts, settings. Did not download all apps, as I received third phone today (third phone in a month, second that is specifically for intermittent data connection). Updated Gmail, My Verizon, Hangouts and downloaded QQ. (Use Hangouts and QQ to talk to fiance in Australia, as data is cheaper than calling).
Phone was working good until I spent about 40 minutes on wifi, then phone has not reestablished data connection and have now spent almost an hour without a data connection. Have had phone on, in use for just over 5 hours.
In a normal month I average right around 5GB of data used, this month is now a couple days over halfway through and I have used less than 1.5 GB of data, had multiple calls through various apps that use data be dropped, messages through apps not go through
I am getting tired of the lack of real service or actual help as all that seems to be able to be done is having another refurbished phone sent to me. I am going to start looking at other providers, as I know I can save money and with the service with Verizon being what is it currently, most likely improve on the service as well.
Just looked at phone, and data is back being received but only at 1X.
nabs511,
Thank you for the details. I know it's important to get your phone up and running as soon as possible and we definitely don't want to see you go. I appreciate you working with us to get to the bottom of this. Having problems with the replacement phones may have something to do with content on the phone. Was anything else restored? Music, photos? Please try this phone in Safe Mode for a couple hours http://vz.to/1eaCTX9 and let us know how it does.
AdaS_VZW
Follow us on Twitter at @VZWSupport
Have tried phone in safe mode for about 2 hours and have same loss of data (took 2 screenshots, about an hour apart from each other)
Nabs511,
It is very strange that more than one phone is having the same issue, but we'll get your data working again. Which Droid Razr do you have? Is it the original, HD, Maxx, or M?
SarahO_VZW
Follow us on Twitter @VZWSupport
I have the xt912.
Month ended and will be forced to pay for data I had to access to, as I used over 1 GB less than usual. I used close to exactly 3.75 GB and have 5 GB data plan. No lower cost data plan available to switch to for the month to save money.
*data I had no access to.
Nabs511,
I understand your upset and promise we'll help get your data working again. When the phone experiences data loss is it showing 1X or no data at all? Also, how long does this happen for?
SarahO_VZW
Follow us on Twitter @VZWSupport
It shows no data, as the screen shots I have uploaded to profile show. I can not being moving, phone not moving and data drops completely and can take over 15 minutes before it returns. Sometimes data connection returns as 1X, then drops completely before coming back at 3G or 4G.
Hello nabs511,
Thanks for providing this additional information. Since the issue happens in more than one location, we would have to conclude that it is the device causing this issue. I know that you've already replaced and had the same issue. We certainly could explore the option of another replacement if you would like, or since you mentioned you will have an upgrade available, you may wish to consider a different model of phone. If you'd like to consider replacement options, please Follow me, and send a DM, so I can discuss your information in more detail.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I am not interested in upgrading phone, as I plan to move out of the country before a 2 year contract would be up. How can 3 phones all have same issue, if they are all "checked and made new" by refurbishment?
Understood nabs511. It sounds like there could be a pattern here with so many replacements of the same model. We would appreciate the opportunity to review the best possible options. Please accept our follow request and DM us.
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport
Nothing like being asked to follow and dm, and not being able to dm as csr hasn't followed me...
Tomorrow, I will be looking at options through other service providers
Nice to see its been 2 weeks and still no approval to dm a Verizon csr. So have had 2 tickets done, 1 for home and 1 for at work, and both came back as me being in a "marginal" service area, yet the coverage map shows me in a 4G area, and there has been no changes to surrounding area with new buildings or anything and have lived and worked in same place for over 10 years and data connection started less than 3 months ago. I am 5 days from end of billing cycle and have used just under 3.2GB. I was able to use a S3 for about 2 days and had no data connection issues, as I did everything possible and used about .5GB during those 2 days. So how can a Motorola Droid Razr xt912 get no consistent data connection when a S3 and most likely other phones do? Once again, I have tried 3 phones and 2 sim cards.... nice to see Verizon stand by the service they say is the best, when technical support can only tell me sorry that I am not getting a consistent data connection and there is nothing else they can do but send me out another phone to try which isn't going to help when I've tried 3 already.
Sorry about the trouble with getting us a DM, nabs511. I want to resolve this as soon as possible. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can get started.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
Gee, what a shock... awaiting approval from csr, again, to dm
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