Droid Maxx will not make or receive calls with a full signal
j_spence
Enthusiast - Level 1

My Droid Maxx has been doing this for the last week or two. It seems to only happen at night though. I have a full 4g LTE signal, however it changes from grey to blue constantly. I am able to text, search the web, or plain just do anything else...other than call out or receive a phone call.

When I try and call it just says dialing or retrying.

Has anyone else had this same issue? I have searched my phone for any time settings that may be keeping me from making or receiving calls during certain hours since this only happens at night when I am at work but have not found anything.

Labels (2)
37 Replies
Sheli2
Enthusiast - Level 2

I've just tried calling #48 again and now it says I'm not under Network Extender coverage. I suppose it probably goes in and out. So I made an outgoing call and I didn't get that beep when first connecting so it seems to be a network extender issue. But I don't ever want to be connected to somebody's network extender. How do I stop it from happening? I still have the issue with no 4G when wifi is on.

Sent from my Verizon Wireless 4G LTE DROID

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vzw_customer_support
Customer Service Rep

That's a good step in the right direction, Sheli2. For each customer's privacy, we would not be able to tell you who's Network Extender you're connecting to. If you are able to determine which neighbor has the extender, they can log into My Verizon and change the extender from "Open Access" to "Managed Access" http://vz.to/1FjinDT to give their numbers priority access and help to avoid your device connecting to their signal boost. Since you're on the tip of their extended service, it will create calling difficulties when you leave the extender's range.

Additionally, your phone will reflect the stronger data available by design. So while connected to WiFi, your phone will not display the 4G indicator and vice verse. The Maxx doesn't have the ability to place and receive calls over the LTE network. You should still be able to place and received calls through the 3G and 1x services while connected to WiFi.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Sheli2
Enthusiast - Level 2

JenniferH,

I don't think you understand. I never had calling difficulties in the eight years I have lived in my neighborhood before my phone started connecting to a neighbor's network extender. Also, even if they manage their access to give their numbers priority, that will not prevent my phone from being connected to their extender. Why should I continue to pay the same rate for service when I get unacceptable service at home? There is a huge design flaw in this technology, maybe it was intentional to be able to charge customers more for the extender service. This is an invasion of my privacy if they can see my MAC address and be able to access my usage information and should not be allowed. I don't know why someone would need the extender in my neighborhood, anyway, since it is a surburban area with only single family dwellings and the signal has always been strong. It should not be my responsibility to go door to door to find out who owns the extender and I

cannot demand that they change their settings. Maybe it was their intention to spy on others. I need to do some research on the legality of this.

 

B33
Legend

Well that sounds good In a way your not Connected any longer.. to it.. As what was said in the thread I linked to, to this thread I'm still scratching my head at what the customer Rep. told the O.P. on that thread see if you can find the person that has the Network extender and ask them to private there Network Extender.. These days you don't know exactly who's living in your neighborhood and to go Door to Door well that is spooky in itself I sure wouldn't go and ask.. For one you might meet a shotgun  or  Very Angry Dog that bites.

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Sheli2
Enthusiast - Level 2

Even if the owner of the extender changed their settings, my phone could still get hijacked most of the time. And I don't know how much they can find out about my activity on my phone knowing my MAC address. Total privacy issue. Funny I just got an email notification from Verizon about my bill. I don't want to pay them anything anymore.

Sent from my Verizon Wireless 4G LTE DROID

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B33
Legend

Hang in there..  I'd Talk to a Manager at your Local Store Sheli2 see what they'd advise doing Hopefully something It would Drive me batty too..

>> off-topic comments removed <<

Edited by:  Verizon Moderator

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Sheli2
Enthusiast - Level 2

Thanks for the help. I will let you know what happens.

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B33
Legend

Ok  that sounds Great..

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B33
Legend

Hey Sheli2 Read this Thread and post I know I've stumbled by it but didn't pay to much to it until,  Now..  have a look tell me what you think..

Phone connecting to unknown network extender? (and poor connection)

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Sheli2
Enthusiast - Level 2

Thanks so much for the link. This makes me very very angry. No one should have access to my MAC and I should not be paying for service to Verizon when someone else's network extender is providing me crappy service and they are in control of my phone. This should totally be illegal. I should be able to get out of my contract with Verizon because of this.

Sent from my Verizon Wireless 4G LTE DROID

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B33
Legend

I wouldn't want to be attached to some one else's Network extender either I fully agree that would be like using someone one's Wi-Fi  Yuk.! Smiley Sad

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vzw_customer_support
Customer Service Rep

Thank you for updating us on the status, SSMITTY. Have you tested this while connected to different routers? What exactly is happening with the calling feature while connected to WiFi?

YaleK_VZW
Follow us on Twitter @VZWsupport

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B33
Legend

Call Customer Service the Tech Dept. ask for a T3 Tech specialist for Maxx  ask to have your issue escalated and they should be able to or least i hope they could because it's affecting the Call part of the phone.. Good Luck. b

1-800 - 922 - 0204  *611   use option 3 or 4 then say you would like to talk to a Representative..

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SSMITTY
Enthusiast - Level 2

I've been having similar problems and have just received a replacement phone. I'm not going to switch just yet because I have discovered that the call problems only occur when I have WiFi on and am connected I've had it in the store 3 times in the last 2 weeks for this problem and the techs could find nothing wrong. The one thing they've all done though when checking the phone is to turn off the Wifi. After a short time the 4G greys out and my bars drop to 1 or 2. When I turn off the Wifi the signal comes back strong. This is my third Droid and none of the others had this problem.

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B33
Legend

Have you tried Running a Power Cycle if that does not get the calls going out and coming in)  Try pulling the Sim Card.!  But remove it very Carefully as your Volume Rocker doubles as a Sim Tray the Card sets in 2 flimsy legs that is part of the holder and it can easily drop and be cautious how you handle as the card are Very sensitive in the gold area of the card..

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j_spence
Enthusiast - Level 1

I have done both of these things...several times

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B33
Legend

Then I would return it to the store for a Replacement.. 

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