There's no water or physical damage 
it just happened out of the blue one day. unfortunately, i've had the phone for just over a year. i'm going to head to a verizon store this after noon to see if they can't fix it.
This has now happened to me several times.
The screen will refuse to turn on (the phone will still be on and the led may be lit depending on messages.) So I'll do a hard restart by holding all the buttons. Upon restarting the phone will stay on the DROID eye logo forever. Attempt to boot into recovery mode will fail with a sad looking android guy showing a red exclamation mark. The phone will sit on this screen for a while and then reboot back into the normal loop.
I was able to get it working before by using fastboot to load the original firmware on the device. This is a major pain in the ass. Why does this keep happening? What's the right way to fix this?
tomkiley,
Thank you for reaching out to us. I am sorry to hear that you are having trouble with your phone. We definitely want you to be able to use it properly. What happened to cause it to do this? Did it happen when you were doing anything specific? These are the steps for the reset http://vz.to/1klAUr8. It sounds like when you get to the red exclimation point you have to hold both volume buttons to bring up prompts. Let us know if this helps or fill us in on how this happened. We look forward to helping.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
Hi Tony,
Thanks for the reply. I was able to restore the stock firmware using some instructions I found online the other day. (Your link seems to go back to this page.)
Device wasn't doing anything. It was charging, I think it received a call while charging, though it didn't ring. Later at some point I attempted to remove from charger and use the side button to activate the screen. The screen didn't turn on and it seemed completely unresponsive. The LED was blinking showing I had a notification and that the device wasn't dead. I then attempted a hard reboot by holding all the buttons and after that it refused to boot. Hanging on the red eye.
Mostly wondering if anyone else has seen this problem (I've seen it 3 times now) or if there's a solution. Each time has required a full factory reset.
Thanks,
-Tom
Hello tomkiley,
Thanks for the update on the issue. I must say that this is certainly unusual. May I ask are you still having the issue after the last factory reset? Also, which method did you use to perform the factory reset? IF the issue does persist then please send us a private message so we can look into this deeper for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
Thanks for responding.
It looks like after two months the problem has happened again. This time the phone was acting very sluggish so I turned it off by holding the power button and selecting power off option. I waited a few minutes and then turned it back on. It went back to the boot logo and hung there.
A possible common theme is I had a recently missed call that I hadn't acknowledged at least the last two time. I'm not sure about before.
I previously restored by setting the phone into fastboot and then restoring the image using Motorola's tool to rewrite the system image.
I understand how hard these problems can be to diagnose, but it seems like I have something of a lemon of a phone.
Thanks for listening,
Tom
Thanks for the additional information tomkiley. I recommend completing a hard reset to factory settings, not restoring with saved settings and apps. By resetting with a restore, you could potentially but readding the actual problem. Here is a link to assist. http://vz.to/1kEchad
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
I'm currently having this same problem. my droid was acting very slow and apps were crashing so i rebooted the phone. it got stuck on the droid boot up animation. i followed the steps in this thread and tried the factory reset. the phone still won't boot all the way. the animation sound played briefly, then cut out completely. i've had the phone about a year and haven't done anything out of the ordinary that could have caused it
Any luck? I'm having the same problem after a hard reset.
Have you installed any 3rd party apps lately? they could be causing the issue you might give running your M in Safe Mode a try see if that might help the issue if does.. then I'd start looking at app's to Uninstall b33
no recent apps. everything is at least a month old and i mostly stick to my banking apps. i did install a mobile game (monster match) but it was about a month and a half ago with no issues. i can't get into safe mode because i can't get past the boot animation. i tried the steps listed in a post above but no dice. i also tried running recovery mode from the debug menu. again, nothing. i tried a factory reset as well. the phone just won't finish booting.
Hmm well with it stuck in that mode you may have too look at getting another M or replacement, you might see if your local store can flash it first that may help NO guarantee's but it might work..
Good Luck... b33
Hello Thepinkpandaxd,
Say it isn't so! We want to make sure that you have a great working device. Were you able to get the phone back up and running? Is there any kind of physical or liquid damage to the device? If you have had the phone for less than a year you would be able to get the device replaced under the warranty. Please keep us posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport
There's no water or physical damage it just happened out of the blue one day. unfortunately, i've had the phone for just over a year. i'm going to head to a verizon store this after noon to see if they can't fix it.
Thanks for the additional information, Thepinkpandaxd!
What was the outcome of your store visit the other day? Please let me know if you need any further assistance. Thanks again!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
The tech at the store was unable to fix it. fortunately, i had purchased insurance, so i'll have a new phone by tomorrow.
Hey that sounds good..
@Thepinkpandaxd
Glad to hear you were able to replace under your insurance! Thanks for keeping us posted!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
I'm having the exact same issue. No water damage. No physical damage. This problem just showed up. I've tried resetting back to factory defaults, and no luck. I took the device to local Verizon store last night, but they could not resolve. I'm 6 months past my warranty, 6 months away from being eligible for a hardware upgrade, and no insurance. I'm screwed. This is unbelievable. This appears to be a software problem to me, but nobody seems to know how to resolve. Clearly theirs no incentive for Verizon to resolve this problem as they can push most users into a new device and a new 2 year contract.
jscott.gaitten, I had the same problem. My husband was able to fix it by
flashing a copy of the Verizon rom to it. He found it on a web forum, but
after it got my phone to work we put in some calls to Verizon and Motorola.
Supposedly they were able to confirm that my phone wasn't rooted and it
was a legit copy (we were worried about an operating system with viruses
that would steal my passwords). I can get more information if you need it.
I haven't reinstalled all my apps yet, but it has been a few days and the
phone has not given my any problems.
On Wed, Apr 30, 2014 at 12:54 PM, jscott.gaitten <forums@verizonwireless.com
So my solution was to follow some of the instructions at [SCRIPT] DROID RAZR M Utility 1.20 - Windows/Mac/Linux - xda-developers and combine that with the latest firmware that is available at http://sbf.droid-developers.org/phone.php?device=8
Various protections in the bootrom will prevent you from installing a system image that is not from Verizon or that is older than your current version. Be careful though as this will rewrite the full file system on your device to exactly match the stock settings.
I am having the same issue. My phone got very hot and the screen was blank. At that point the phone was unresponsive. I performed a hard reboot and the phone is stuck at the startup Droid image. Neither Normal, Recovery, Factory, or BP Tools worked. The phone won't move past the Droid startup image. I also tried the safemode reboot. No luck. I have a lot of pictures taken on the phone and would like to at least be able to retrieve those.
HELP!!!
Start a new topic or ask questions in the open forum.
