Droid Razr MAXX (XT1080) Signs out of Gmail whenever I lose signal

[Joshua_P_Weir]

Pretty much anytime I go through an area with no signal, my phone signs out of both of my two gmail accounts and Motorola ID. I get an obnoxious warning notification that says "Account Authentication Required" and I have to sign back into each account.

Each time this happens, I have to reenter my passwords for each of these. This even happens when I am on wifi at work and I go into a bathroom where there is no signal, or when I go to another floor where the phone has to switch from one router to another. I end up having to reenter my passwords repeatedly throughout the day, and I can't figure out how to stop this from happening. Any suggestions?

[vzw_customer_support]

Joshua, this a bizarre situation. We need to get this resolved. How long has this been going on? Did anything occur that triggered this to begin? Are you using the stock email app or did you download a third party application? Please provide me with a few more details.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

[johnhans]

His situation is not at all bizarre.  It is apparently happening all over the place after the KitKat update a couple of days ago.  It is also happening to me.  I have a Droid Maxx (not Razr Maxx).  I have three stock Gmails and they all sign out and need me to manually enter the passwords.  I also show that the "motorola services" password needs to be entered, which is my primary Gmail address.

[johnhans]

I don't know if I can provide an outside link, but you can see here on the android forums that this problem is affecting many other people.

http://forums.androidcentral.com/motorola-droid-maxx/354919-droid-maxx-account-action-required-poppi...

[johnhans]

I misspoke in my reply above.  It is not asking for "motorola services", it is asking for the Motorola Device ID

[vzw_customer_support]

Hi johnhans,

Thanks for the information! I understand wanting that to stop. Have you tried removing and re-adding the email accounts? Please go into Settings > Applications > go to the email applicatino you use and force close/clear cache. If you try this and other troubleshooting and it doesn't change anything, we can also try a full reset of the phone.

Elizabeth E.
Follow us on Twitter @VZWSupport

[johnhans]

I did not try this, but then again it didn't happen to me today, so I thought it might be something on Verizon's end.  Here is another possible clue....  When I am around town on pure wireless, I'm fine.  When I go home and it transfers to my WiFi and I lose wireless, I'm fine.  When I go to work and approach my building from the rear, I'm fine..  FYI, Inside my building I lose wireless and pick up my WiFi from my place of business.  Now here is the interesting part, and perhaps there is a clue to other peoples problems as well.  If I approach my building from the front, there is a Verizon network repeater near the front of the building.  This is the type that plugs into our LAN, but sends out Verizon's signal for cell phones.  As I recall, my problems occurred when walking in the front door, so perhaps the network repeater is jumbling up the passwords?  I only got this phone last week and my previous phone, a Samsung Galaxy Nexus never had this problem.

[vzw_customer_support]

johnhans,

Thank you for the additional information, we definitely want to get to the bottom of this. It sounds as though you have your Wifi networks saved on your phone and as soon as you're in an area within reach, it connects to wifi. All you have to do is go to Settings>turn off WiFi; you will see you keep your cellular data connection.

AdaS_VZW
Follow us on Twitter at @VZWSupport

[johnhans]

You are correct that I have it automatically attach to WiFi in my building.  Your suggestion to turn off WiFi is absolutely absurd.  First because there is no Cellular data connection in my building.  Second, because why in the world would I want to burn up my precious limited data plan when I have free WiFi available.  This problem happened to me FOUR TIMES today!  I enter the building and all the sudden I see warnings popup that say "Account Action Required",  I have three gmail accounts on my phone and all three "lose" their password and I have to re-type each password manually.  It is ALWAYS gmail that has the problem.  My Yahoo mail is fine and syncs perfectly. 

This problem NEVER happened on my Verizon Galaxy Nexus.  It only started after I switched to the Droid Maxx

[B33]

Did you update your phone to Kit Kat?

[johnhans]

Yes, It said it wanted to update, so I let it.  That is when all the problems started with losing the password.

[johnhans]

I read on another forum that I need to remove all gmail accounts, then go into the "Apps" section of the device manager and Force Stop and clear data for as many google apps as I can find... being an android phone that must be quite a list.  Anyway, I've done that.. It probably would have been faster to wipe all personal data, but at least today I'm trying this.  Tomorrow I will drive to work and see if I get the same error.

[B33]

Yup and I don't always go completely back through the threads but after I posted and you mentioned on your Maxx I decided to go back and read the post Carefully.. On one of my post and threads I thought it was on this one I mentioned that I returned my first Droid Maxx back to store after I updated to Kit Kat it was not connecting as I would of liked it too & some of the Camera shots were a bit displeasing the one's I took with low  light came out bad with shadows in them the one's with light in the back  ground was better but because of the things I mentioned and for cosmetic reasons the Verizon store done a DOA for me..

So to add I pulled my post and re-wrote some things in here)  if your see any issues and your not past the 14 Day return I would return get another one and put off updating to Kit Kat my right now is doing far better than the one I got and updated... But now if your past the 14 Day window can't return it you may have to try a Factory Reset to see if you can get the issue in hand to work hopefully it will..

But for me I'm not updating for a while as long as my phone continues working with no issue I'll keep it away from the Download..  

Sorry for being slow returning my post on here.. Old age I guess b

[johnhans]

I think I'm going to stick it out for a while, even if that means I go past my 14 day return window.  I had waffled between getting the Galaxy S4 and this Droid Maxx.  Now that I have gotten a taste of the super long battery life, I'm never going back to the Galaxy unless they decide to put a 3500mAH battery in it.  I can surf ALL DAY long and still have 40% battery when I plug it in at bedtime.  My old Galaxy Nexus would need a recharge by noon.

[B33]

Yea fur sure.. well what kind of help me go with the Droid Maxx is that I had good Luck with my previous phone which was a Razr Maxx from the 2012 era it and my Very first Razr Maxx which I'm still using current along the Droid Maxx has proven to me what having a big battery can do and this new Maxx is proving it self as well I have played all day long Madden25 which my scores have not been a thing of beauty but playing I'm using that as a endurance Test the battery in this phone is so doing very well) 

I just need to give it and my eyes a much needed rest.. On my next Test since i got a Brand New speaker as a Free accessory for my Droid X trade in that i got back in 2010 i'm going to play some Slacker Radio I love listening to the 70's or the 80's and since I've had a subscription for a while it skips the Adds so we'll put some hours on it and I'll let you know how it turned out I'm going to test it Two ways First with the 4G service and then using my Wi-Fi.. b33

[jdrake]

hello.  has verizon made any progress on resolving this issue?

[B33]

When you get home and your Droid Maxx Hooks to your Wi-Fi then it drops and or acts like it wants to disconnect, Go into your settings tap on your Wi-Fi to shut it off wait a few seconds and then tap it back on.. see how it does it may be what helps it connect and stay connected) One other thing I do once in a While and I'm with Cox cable I power off my Router then I unplug my Modem I then wait for about 5 min Replug in my modem I then wait from 2 min to 5 min to power up my Router I let both of them work together for and additional 5 to 10 minutes then I reconnect my Maxx to the modem..

Doing this on my stuff I have seen Good results in the speeds and staying connected longer between the Two Devices being that my Router and my Droid Maxx  so you might give that a Try..  Good Luck let me know if that helped or not b33

[johnhans]

Did you even read my problem B33?  I never said I had problem hooking up to WiFi.  It gets the WiFi perfectly wherever I go.  I have no modem or router problems.

[jdrake]

i'm having the exact problem with my droid mini.  i'm on wifi 24/7, but my cell coverage is all but nonexistent.  after the kitkat update i began getting the google notification "account action required" as well as the notification pertaining to the motorola device id.  both required me to reenter my google account password (using the google account as the device id).  although, the username (email) is retained.  why this was happening was a mystery to me for quite a while.  i would get the notifications MULTIPLE times daily, but not at regular intervals.  sometimes, even while entering my password, the screen would clear the characters i had entered and i would have to start over.  more often than not, if i was prompted to reenter my motorola device id password that would satisfy all other notifications.  if it was just a google notification, i might have to enter it multiple times, presumably because of multiple apps attempting to sync.

i have tried removing / adding all accounts, removed / reinstalled various apps, disabled as many stock apps as i can, disabled services, disabled sync'ing of various apps, and even completely wiped the phone twice.  nothing helps.

after rereading the only few posts to be found on this subject, i realized what others were saying and that it was tied to losing / connecting to the CELL NETWORK.  to test this, i placed the phone in an area where i do have coverage for 24 hours... no notifications.  i then moved the phone where i knew it would drop coverage, and presto... NOTIFICATIONS.

i wish google, verizon, or motorola (whoever is responsible) would pick up the pace and update the bug in the software.  this has been going ever since the kitkat update.

[johnhans]

Yes, my "test" of Force Stop and clearing the data on all the google programs didn't work.  Yesterday I had to reenter my Gmail passwords 4 times.

Perhaps it's time for them to offer the ability to revert back to an earlier version of Android until they can figure this out.  I guess if I root my phone I could do this myself, but I have tried to stay "legal" for insurance and return purposes.

HELLO!,,,  Verizon?  This is YOUR help forum, what is the game plan?  We are waiting.  A search of the internet will show you that it isn't just two or three people here on this forum....

[jdrake]

NO KIDDING... where's my factory reset button?  if i had known the hassle upgrading to kitkat would bring, i would not have done it.  it offers no features that i need.

not providing a way to roll back to a previous version of android seems like an oversight.  on the other hand, releasing a new version without thoroughly testing it seems like an oversight, too.  very disappointed.