Droid Razr can't send picture messages since JellyBean update
pittiemom3
Enthusiast - Level 1

Hello,

Ever since my Droid Razr updated to the JellyBean system, I have been unable to send any picture messages. It will attempt to send them, then I get the message bounced back, with the triangle exclamation point saying "message failed, tap here to review" or something similar. I also get this response when uploading pictures to facebook, but the pictures actually do get uploaded. I've checked with my friends, and they aren't getting the picture messages. Help!?

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54 Replies
Not applicable

pittiemom3 wrote:

Hello,

Ever since my Droid Razr updated to the JellyBean system, I have been unable to send any picture messages. It will attempt to send them, then I get the message bounced back, with the triangle exclamation point saying "message failed, tap here to review" or something similar. I also get this response when uploading pictures to facebook, but the pictures actually do get uploaded. I've checked with my friends, and they aren't getting the picture messages. Help!?

Personally I would call *611 to speak to Verizon tech support. Better yet call the 800 number for them from another phone so they can troubleshoot it.

I have had this issue in the past with a LG Spectrum and I was sending to a Sprint customer. Tech support had me send the picture message to one of my other Verizon phones and they went through OK. I also sent to the tech guy to a phone number he used for support service. He also received it.

try and send to a Verizon customer and see if it works. If it still craps out then tech support may be able to assist. you.

You can also upload photos to Facebook and You Tube with the upload email address if you need to get them on those services. Or use the web interface which is much faster.

Good Luck

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vzw_customer_support
Customer Service Rep

Hello pittiemom3!

Your help is here!  I want to ensure you're able to send picture messages as well as upload pictures to Facebook.  First, I need to ask a few more questions.  Are you using the original model Motorola Droid RAZR?  Do you have a 3G or 4G signal when attempting to send the picture?  Lastly, are you using a 3rd party messaging application or are you using the default "Text" application that comes preloaded on the device?  Let me know so I can further assist.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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zeromcnero
Newbie

I will chip in with more details since i am having the exact same problem.  I have a razr maxx hd and I am using the stock messaging app and have full bars of 4G.  there are 2 things i have noticed:

1) it just started happening after the last update.  It worked fine with the original update to jelly bean, but broke with the last one.  (The new update makes the Bluetooth work correctly in my car now, so at least there is that)

2) pictures send fine if you do not have text OF ANY KIND along with it.  No subject, no message, nothing.  As soon as you add any text, it fails indefinitely.

3) it is not just pictures, all MMS fail if there is any text.  I have tried to send contacts and that fails as well.  I assume it is because the default message it creates has the contact data, as well as a text description.

A quick google search showed a lot of similar questions but no answers.  Help would be greatly appreciated.

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Kelly_537
Enthusiast - Level 1

I'm having the same problem. I have a droid RAZR HD. My problem is that when I am using wifi I cannot send picture messages or group texts. This is beyond frustrating and has me begging my friends for one of their used IPhones. In addition to not being able to send group texts through wifi I have had so many missed texts and texts that are not received. If I turn off the wifi and use 4g the message will go through. However, for the first time in owning a cell phone I have come close to going over my data limit. I never had problems with an Iphone and until this problem is fixed I have no intentions of recommending a Droid to anyone.

B33
Legend

Kelly it might be the only Way you can Send it for Now).  Have you Contacted Motorola to see if they have any Answers or have you done a  Google Search of  what your asking on here sometimes doing a Google search can Answer Questions or help as Well i do this Quite often as well as i ask for suggestions on here from What i read the in the short time i did a Search there is allot a Razr's  the Maxx  the Razr HD  and Maxx HD that was affected by the Update to Jelly Bean and some have done System Cache clears with Good Results while a few only got good Results by Factory Resetting there Razr so you might try one of those Suggestions and see if it works on your Razr HD..  Good Luck.. b33 Smiley Happy

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Kelly_537
Enthusiast - Level 1

I've contacted customer support through Verizon and have done Google

search. Verizon was very helpful and explained it was because of the new

downloads. I'm frustrated that I have to turn off WiFi when I send group

texts. This is the one thing that would make me love my droid as much as I

loved my Apple. I've reconfigured my WiFi to not turn on automatically and

how I'm draining my data plan. I don't understand how group texts is

treated like a multimedia text.

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SuzyQ
Community Leader
Community Leader

Kelly.537 wrote:

... I'm frustrated that I have to turn off WiFi when I send group

texts. This is the one thing that would make me love my droid as much as I

loved my Apple. I've reconfigured my WiFi to not turn on automatically and

how I'm draining my data plan. I don't understand how group texts is

treated like a multimedia text.

You don't necessarily have to turn off the wi-fi - just make sure that your phone is set to use both the cellular data network AND wi-fi when available.  My Droid 4 is set that way, and it uses wi-fi if it's available, and if it needs the cellular signal (for email, picture messages, or whatever) it's there as well.

Unless there's some thing specific to the Razr, I don't understand why it's not working - settings I  have on my 4 (also Motorola) are:

Airplane off

Wifi ON

Then under More...

Mobile Networks - Data enabled is checked

Network Mode - LTE/CDMA preferred

HTH

Bryan73
Newbie

I have the Droid Razr M originally came with JB and with this last update I can no longer send picture messages when wifi is on.

I have to turn off WiFi or it wont send.. will send the text portion but not the picture.

was fine before the last update.

as long as I remember to just turn WiFi off it will send fine.

My guess is before the update the phone would automatically switch from WiFi to cellular data to send picture without me having to manually turn it off, but now it's not automatically switching and I have to manually turn WIFi ff to send.

Cellular data option is always on and never turned off.

I usually get a response from recipient saying hey I got the message but pic wont come through, then I remember to turn off Wifi and resend and all is well .. it's a little annoying but I have learned to live with it

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tikibar1
Community Leader
Community Leader

Kelly.537 wrote:

My problem is that when I am using wifi I cannot send picture messages or group texts.

Your phone is operating as designed; picture and enhanced messages cannot send/receive over wi-fi, they have to go over the cellular network.  They count against your text plan, not your data plan.

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B33
Legend

Tiki i beg to Differ a little on that just a bit:    This picture you see here i sent it Via Wi-Fi No Network at all i had it shut off i sent it threw my " EMAIL "  to my Gmail account.. I'm going try some Texting Test in short bit see how it turns out on my Maxx but when i Sent the Email i was also streaming Slacker my Maxx done both task with out a Hitch of a Problem..

IMEDION TEST SHOT.jpg

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tikibar1
Community Leader
Community Leader

E-mail will send/receive over wi-fi, picture/enhanced texts will not.

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B33
Legend

Miss Tiki..  i just sent a Text Message on my Maxx Using  Wi-Fi  to my Maxx #2  that is connected to Network.. and Still streaming Slacker). Now this could be what's Stopping the Texting for some people they might be leaving out the Area Code and when you send Text Messages you have to Include the Area Code I done it on mine for a Long time but i haven't sent any text to any one in a Coons Age so i had to Try it. A refresh course sort of speak for me.. but it did go through Picture messages i haven't tried Yet but that's on the Menu.. b

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tikibar1
Community Leader
Community Leader

Sending a text is like making a phone call, it requires neither wi-fi nor a cellular connection UNLESS you are attaching a photo or it's an enhanced text, i.e., it has animation or multiple recipients, then you have to send it via your cellular connection, it won't send/receive over wi-fi.

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Not applicable

tikibar1 wrote:

Sending a text is like making a phone call, it requires neither wi-fi nor a cellular connection UNLESS you are attaching a photo or it's an enhanced text, i.e., it has animation or multiple recipients, then you have to send it via your cellular connection, it won't send/receive over wi-fi.

That is not correct. I can send picture messages to my wifes Razr with no problems, she can send one to me from her Razr and I can receive it on either my iphone or my own droid. B33 is absolutely correct.

In our home we are on wifi at all times. My friend at Sprint service on our wifi can send and receive both texts and picture messages and we are not using email. Someone sold you a line ha

B33
Legend

Elector::

Tiki is Correct i tried Sending a Picture Message and was stopped at the Gate.!!  i'll spare the Rest Regular messaging and Email you can send Wi-Fi  as for Picture messaging the Carries have something on that or it's Just the Set up if Wildman was here he could explain it better than i can if i remember it been some time ago Wildman said that time the Carriers intercept the MMS messages and adjust them.. to were the recipient will get the Message.. Hope this explains it some what.. b

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Not applicable

IMG_20130503_165138.jpg

Please note I sent from my iphone to my LG Spectrum and it sent over wifi and was received over wifi. My friend on sprint can do the same to me or from me with no problem Tiki there must be others reasons people can't send and receive.

tikibar1
Community Leader
Community Leader

Is your cellular data turned on?  If so, try turning it off and see if you can still send/receive picture messages with wi-fi on.  The reason I ask is because you may want to do a search on this forum and the web about sending/receiving picture/enhanced texts over wi-fi.  It's never worked for me or anyone I know or read about; I always get an error message telling me to enable my data connection (I keep mine off until needed) and once it's enabled, the MMS' come through.  There are numerous posts from Verizon reps on this forum also stating that picture messages cannot be sent/received over wi-fi.

SuzyQ
Community Leader
Community Leader

tikibar1 wrote:

Is your cellular data turned on?  If so, try turning it off and see if you can still send/receive picture messages with wi-fi on.

I have wifi at home, but my cellular data is ALSO on (the 4G symbol is active,as is the wifi).  For now I leave both on, and it uses wifi where available and switches seamlessly to 4G when I'm out of a wifi area.

I haven't watched the symbols, but I'm willing to bet if someone sent me a pic message, it would be the 4G showing activity rather than the wifi.... 

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tikibar1
Community Leader
Community Leader

SuzyQ wrote:

I haven't watched the symbols, but I'm willing to bet if someone sent me a pic message, it would be the 4G showing activity rather than the wifi.... 

Exactly ... hence my suggestion of the 'experiment' of turning off cellular data.

SuzyQ
Community Leader
Community Leader

And the experiment bears out what you have said... Smiley Happy

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