Droid Turbo Marshmallow Update?
c0l3773
Enthusiast - Level 1

Everything I have read shows that the Droid Turbo is to get the update. The Droid Turbo 2 update has already been released. So where is the release for the Droid Turbo?

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46 Replies
Ann154
Community Leader
Community Leader

Motorola isn't finished with it yet.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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JerWor
Enthusiast - Level 2

I think Motorola is finished, it's Verizon that isn't finished. Motorola's Marshmallow update says "This device will be upgraded to the Android 6 (Marshmallow) release of Android, pending partner support". Verizon's the partner. I think it's pathetic that Marshmallow has been out since September and Verizon still hasn't provided the update to its customers.

Ann154
Community Leader
Community Leader

That isn't the only partner. The FCC Bluetooth, wifi and cellular radio manufacturers have complete their certifications before it can go to Verizon Wireless for the final build testing.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Tidbits
Legend

Don't forget Google which also has a hand in it to test their apps. If they don't pass Google the play store will be removed. People actually don't know or realize this can happen.

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Ann154
Community Leader
Community Leader

I knew there had to be a "partner" I was forgetting. That's an important one.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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davinp
Enthusiast - Level 2

But it should not have to take 6 months since Marshmallow has been released from Google.

Other phones have already got updated to Marshallow, so why not this phone?

Verizon is taking too long

Ann154
Community Leader
Community Leader

Motorola doesn't have the support staff that they used to have. Motorola not Verizon Wireless is responsible for writing the code to the update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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waldolc
Enthusiast - Level 2

Actually, Google finished the update months ago, as did Motorola. The issue in the delay lies with Verizon to finish their tweaks/or just release it as is, then push the new OS to devices.  All other vendors that worked on the device build (Bluetooth, NFC,WiFi; etc.) have done their work and approved updates, which is how the device manufacturer (Motorola) was able to sign off on the update 6 months ago.

Still, the issue of the delay lies with the carriers (in our case, Verizon).

Verizon has notoriously been late with any and all updates on device software.

It is truly frustrating knowing that the device you use is more than capable of using the security updates and OS upgrades, but won't get them until the life cycle of the device has passed, simply because of carrier delay.

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Tidbits
Legend

waldolc wrote:

Actually, Google finished the update months ago, as did Motorola. The issue in the delay lies with Verizon to finish their tweaks/or just release it as is, then push the new OS to devices.  All other vendors that worked on the device build (Bluetooth, NFC,WiFi; etc.) have done their work and approved updates, which is how the device manufacturer (Motorola) was able to sign off on the update 6 months ago.


Still, the issue of the delay lies with the carriers (in our case, Verizon).

Verizon has notoriously been late with any and all updates on device software.

It is truly frustrating knowing that the device you use is more than capable of using the security updates and OS upgrades, but won't get them until the life cycle of the device has passed, simply because of carrier delay.

That old wives tale again.  Motorola, HTC, Sony, and even Google admitted multiple times in the past 2 almost 3 years that carriers don't touch the code at all.  Manufacturers do all the the coding and carriers PAY manufacturers for it.  It's part of the contracted agreement and why manufacturers like these deals as it lowers the bottom line and ALLOWS them to profit from their devices quicker.  If you want carriers not involved force OEMs to stop making these deals and sell their devices as is which Motorola already did with the 2015 Moto X, Google has done with the Nexus 5X, and what Apple has been doing since 2007.

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FrostedWaffle
Enthusiast - Level 1

While it is true that the carrier does not do much work on the updates, the carriers have a major impact on carrier exclusives like the turbo. Motorola has already released soak tests to phones that are identical to the Droid Turbo in everything other than verizon exclusivity. Motorola has done their part. Now it's Verizon's turn to verify and release the software.

Tidbits
Legend

Read the whole thing I said. No matter what manufacturers still have to code. The soak test is done on Motorola end and also is done BEFORE they submit it to carriers. For testing. Motorola used to have this flow chart in the MDN forums which you can go into only if you are part of the soak tests. I haven't been part of the recent soak tests so I don't know if it's still there.

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Tidbits
Legend

Also identical phones... problem they may be identical BUT the software requirements are different. Like I said Motorola has an agreement and it helps with their bottom line. They made this deal and they have a job to do. Now if they are doing soak tests for identical phones, but haven't pushed it out officially means they are not done. If the Verizon versions requires additional work what makes you think theyou are done with that version if they are not even done with something that requires less? Just some food for thought.

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stilabel2
Newbie

Its time to dump Verizon, they have been implying that Marshmallow would be available for the droid turbo for the past six months.  The droid turbo phone in other countries have been update with marshmallow for a few months and yet we have no update.  This will be my last Verizon phone when its paid off in three months.

I will switch carriers and get something that is updated on a regular basis when new operating systems come out.  My wife has a Samsung that was just recently upgrades to Marshmallow (verizon).  She is not a happy camper either.

Mike

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vzw_customer_support
Customer Service Rep

We certainly understand you have been waiting for the update for a while. We apologize for the inconvenience and don't want you unhappy. The following link is provided so you can check periodically for updates.http://vz.to/1S1H0cO I'm sorry to say I have no other information regarding the update is available at this time.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Guck
Enthusiast - Level 2

You are actually incorrect. Once a company, Motorola in this case, has completed an update for a phone it can be installed on it. This means if you bought the phone directly from them it can be updated, such as a Moto X. If the device is sold through a carrier(also called a partner), then the update, which is already complete and approved for the device, is released to them to review, edit, and decide when to push out. So when Motorola's website says the Droid Turbo update is complete and pending partner release, it means they've given the completed update to Verizon to do with it as they wish.

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Tidbits
Legend

Wrong... Motorola already went in record you are wrong... HTC, and Sony too. Carriers don't touch the code.

Do you think these manufacturers are going to hand their source code to hundreds of companies and have not one lrake of their source code? Come on now let's be serious here. Not even Microsoft allow that much leeway.

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Guck
Enthusiast - Level 2

You must be very ignorant when it comes to Android, or AOSP, which stands for Android OPEN SOURCE Project. The entire OS is completely open for anyone to see, modify, and use, that's why you'll find custom ROMs on different phones. Phone manufacturers will get the stock ROM from Google, and then tweak it so it will work with the specific phone's hardware, remove features the phone can't support or they don't want on it, apply their own launcher (like Touchwiz), and add any new bloatware. When they are done, they give it to the carriers, who tweak it how they want, be it to make sure it will work on their networks, removing any features they don't want usable, adding bloatware, etc, and then they pass it on to the consumer.

Tidbits
Legend

Yawn... you must be ignorant.

AOSP is open source. The Motorola specific software and code is proprietary. It is not in AOSP branch and it belongs to Motorola. Also learn the difference between ASL and GPL before making claims about ones knowledge. Thanks have a great day.

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Tidbits
Legend

Also you are wrong about how things are done. Even manufacturers own printed timelines they've posted says the way you say it is done is wrong.  Go figure on who the ignorant one is when the manufacturer own documents says it's wrong.

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Tidbits
Legend

The part about giving the code to carriers is wrong. Manufacturers have said. We tell the carriers we are working on an update and per contractual agreement carriers give their software packages to manufacturers in advance and they incorporate said code. All their printed documented timelines reflect this.  HTC went as far to make their picture based with numbers and steps. Those low level reps from manufacturers say whatever to get you off the phone because their little computers won't tell them the answer and it's easier to lie as they know you'll buy it even when there is documents from their higher ups that says otherwise.

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