Droid Turbo Network Time Changes Randomly
kubiakco
Enthusiast - Level 3

I have seen a similar question on the forum but it was never answered so I'm asking again. As of last night (1 June 2015) my time on my Droid Turbo randomly changes.  Usually it is 5 hours ahead. When i receive messages and emails it logs them as received at the correct time, not the time on my phone. I have not installed any new apps recently (in the last few weeks or so). I have tried the following steps:

Turning the phone off, on again: This fixed the issue but then the issue came back within 10 minutes.

Selecting a specific time zone: This does not change the time, and not using network provided time defeats the purposes of the phone.

Turning airplane mode on / off: This fixes the issue but then it reverts back to the incorrect time within 10 minutes.

Unchecking / rechecking automatic time zone + rebooting phone: Solves issue but time become incorrect within 10 minutes after reboot.

Performed a wipe cache partition: This fixes the issue for about 30 minutes before the phone reverts back to the wrong time.

The only other thing i can think of is a factory reset but im trying to avoid that due to the extra hassel and based on what i have read that option has not worked for anyone.

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Snn5
Legend

Doing that system cache wiped out conflicting data from unspecified apps and a restart solidified that.

View solution in original post

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vzw_customer_support
Customer Service Rep

I appreciate all the troubleshooting you have done so far kubiakco! Does this happen with any other phone in the household? Have you tried removing the SIM http://spr.ly/6588h5NY card for 3 minutes and retrying? Also put the phone on safe mode http://spr.ly/6580h5Nm and see if it will change the time.


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kubiakco
Enthusiast - Level 3

There are no other phones in the house for me to test this with.

There is no SIM card access on the Droid Turbo 64GB. The only external features are volume control, power control, charging port and Audio jack.

The problem does not persist in safe mode and no indicators of anything going wrong are given however this issue seems to appear between 10 minutes and 1 hour of when i re-boot the phone so it may just be masked for now. I have not installed any apps recently  so they should not be affecting it.

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Snn5
Legend
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kubiakco
Enthusiast - Level 3

Well i guess i learned something today, very sneeky how they hid the SIM card in there, i figured the tutorial was 1 size fits all and though the SIM card was internally imbedded, thanks for that.

Unfortunately after shutting off the phone, removing and re-inserting the SIM card, then re-booting the phone the issue did return so i guess thats not the fix.

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vzw_customer_support
Customer Service Rep

I appreciate the troubleshooting you have done so far kubiakco! I would like you to keep the phone on safe mode for a few hours to see if the issue reoccurs. You will still be able to make calls and browse the web. I want to make sure it is not a 3rd party application that is causing the issue. Keep us posted.


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kubiakco
Enthusiast - Level 3

I have kept the phone in safe mode for a few hours, the issue did not re-occur. After returning my phone from safe mode the issue still did not re-occur at least in the last few hours. My concern is that although the issue did not re-occur in safe mode it also does not seem to be occurring now though i have made no changes since clearing the cache (and the issue did arise after that before the safe mode test). Im concerned that although the issue seems to be gone currently, since no changes were made what is keeping the issue from happening again?

I have also referenced other forms regarding this issue and it seems no one has had a successfull resolution where they made a change and the issue did not happen again. If there is no additional troubleshooting steps i can try i would at least like to know a next step if the issue occurs again.

Snn5
Legend

Doing that system cache wiped out conflicting data from unspecified apps and a restart solidified that.

kubiakco
Enthusiast - Level 3

Why would a second restart "solidify" anything? After clearing the cache i had to re boot the phone and after that restart the issue still presented itself. Restarting in safe mode and subsequently restarting in normal mode did not see the issue re present itself but between having the issue and the restarts for safe mode no changes were made for the phone. I dont see how multiple restarts would make a difference.

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Snn5
Legend

I was just going on this:

kubiakco wrote:

My concern is that although the issue did not re-occur in safe mode it also does not seem to be occurring now though i have made no changes since clearing the cache (and the issue did arise after that before the safe mode test).

kubiakco
Enthusiast - Level 3

Exactly. If you read the next line it says the issue came back after

clearing the cache (the phone had to be restarted after that) so i was

questioning what more restarts would do to change anything. Not trying to

be rude especially when your trying to help its just frustrating that the

problem went away but nothing really got changed so what would stop it from

happening again?

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Snn5
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kubiakco
Enthusiast - Level 3

Rodger that. Always good to check though.

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Droid Turbo Network Time Changes Randomly created by Snn5

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<https://community.verizonwireless.com/message/1272659#1272659>

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Snn5
Legend

Well, if the SIM trick didn't help and a new SIM free from a corporate store didn't help, IDK that I would do a factory reset just yet.

From:  Clock sets itself to new time zone . All Discussions (665) . DROID TURBO by Motorola . Forum . Motor...

If this is happening all the time in one area, or especially if it's happening on more than one phone contact your carrier. I know that in some rare cases the network equipment can be sending the wrong info for the date/time which get pushed to the phone based on that set network time setting.

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kubiakco
Enthusiast - Level 3

I did not try a new Sim card so maybe that is an option. I'm going to wait

to see of the issue happens again. If it does I will try replacing the Sim

card and factory reset. If that doesn't work I'll let them know and hope

they fix faulty equipment

willwells1
Enthusiast - Level 2

FYI, I have spent hours on the phone with Verizon tech support.  They are aware of the issue and say its related to the way the network interacts with certain phones (both model and particular radios in those phones).  It is a widespread issue across several models of phones.  They say they have put in a work order to resolve the issue for me and should be complete in 3 to 5 days and after that I should never have the problem again.  I tried all the troubleshooting mentioned in these threads including factory reset without success.  Good luck.

Snn5
Legend

Let us know how that troubleshooting/network ticket comes out.

vzw_customer_support
Customer Service Rep

We want you to have a phone that displays the correct time. Based on your post here the next step is a factory reset. Go to settings, privacy, and select factory data reset. Do not select automatic restore but make sure your data is backed up first.




SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kubiakco
Enthusiast - Level 3

I will try that, and Sim card replacement, if the issue happens again, as I

have stated before im going to wait until then mostly because factory reset

takes a long time and I really don't want to re install everything.

On Jun 4, 2015 6:59 PM, "Verizon Wireless Customer Support" <

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mark580
Enthusiast - Level 1

thanks@willwells1.

Just adding a post on here in the hopes that VZ will see how wide spread and annoying this is--and escalate the case.

Same issue here--troubleshooting ineffective.

dan_in_corvallis

I have experienced the time jump issue on my Droid Turbo phone too.

First time was a single incident, a few weeks ago, it was 1 hour off.

To refresh the time I unchecked then rechecked  the "Automatic date & time" and " Automatic time zone" Selections in settings / Date & time tab.

I figured it was an anomaly and put no more thought into it.

On June 1st, during a text conversation with my friend in Paso Robles CA he told me that he had just noticed his phone was off by 1 hr.

He is a Verizon customer, using a Samsung Galaxy 5 phone, not a Droid.

Today the time jumped forward 7 hrs on my Droid while I was out shopping.

I noticed my phone indicated that it was 10:45 pm, even though it was 3:45 pm.

I text my friend at 3:56 and told him about it, but my text shows that the message was sent at 10:56 pm.

This time, I powered cycled the phone and when it came back on the correct time was displayed.

It happened a 2nd time today around 4:30 pm it jumped 7 hrs ahead to 11:30. This time I just unchecked then rechecked  the "Automatic date & time" and " Automatic time zone" to get it to reset to the correct time. Then, it happened a third time while I was driving, Google voice announced an incoming text with "Good Evening", and I knew it had changed again. At 4:59 pm, after getting to my next stop, I reset the time again and as of this posting at 8 pm, it is still correct.

Just asked my wife, she says has experienced  time problems too, but on her LG Phone. she says it automatically fixes itself, so I'm not sure it is the same issue.

I will start a log and record any future time issues so that I may begin to identify a pattern if one exists.

a side note:

Recently I installed a few apps that use the GPS including Avenza PDF Maps, GPS Logger and Polaris Navigation.

In addition, I have a few different camera apps that I installed  this year that probably have position and time permissions as well.

I wasn't using any of them today and do not suspect that they played a role in the problem but you never know.

I'm not too worried about it at this time.. ( pun Intended) I always seem to have time displayed all around and I'll keep an eye on it to make sure it is correct.

I understand it can be nearly impossible to find the root cause with out having good data about the anomaly. Eventually a pattern will develop and the issue will be addressed, but it could take some time.......

Thanks to the efforts of all those behind the scenes engineers who tackle software issues year in and year out Smiley Happy

dh

Corvallis Oregon

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