Droid Turbo keeps rebooting
bhargav
Enthusiast - Level 2

Since the last update My Turbo keeps rebooting by itself. Does anyone know what the issue is?

I did do cache clearing and factory reset but it still continues to reboot several times a day randomly and this kinda driving me crazy. Who owns the responsibility to get it fixed ??? Is it a hardware issue or is it just a software bug ?? Is this problem acknowledged and is someone working on it ????

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124 Replies
ja2015
Newbie

Do you know if you have developer options enabled?

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bhargav
Enthusiast - Level 2

yes i have developer option enabled.

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vzw_customer_support
Customer Service Rep
bhargav thank you for the information! I see this has taken place since your last update. When you did the factory reset you may have had your 3rd party apps restored as well automatically. Lets try running the phone in safe mode http://spr.ly/6-12Nv50 to see if one of these apps may be contributing to the problem.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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bhargav
Enthusiast - Level 2

Sure i'll fire up my droid turbo in safe mode.. hopefully i'll get an answer for both rebooting and wifi connection problems that i am facing since update. Thank you will update again at the EOD.

Thank You

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bhargav
Enthusiast - Level 2

Hi there this is what I did from two days, did a factory reset and did not install any app for a day but it started restarting and then went as far as creating a new google account and used that account for my phone but ended up rebooting itself... Now for the third time I did reset and used safe mode but no use it's doing the same thing... Everything is happening after the recent update... Pls do respond with next course of action ?

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vzw_customer_support
Customer Service Rep
Thank you for keeping us posted of your continuous efforts to resolve the issue with your device. I think this calls for a phone call please send a private message or please give us a call at 800-922-0204 to get this taken care of as soon as possible..
VanetrisC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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dthiede1
Newbie

I'm having the same problem. Was this ever resolved?

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vzw_customer_support
Customer Service Rep

Let's take a look and see what is going on here dthiede1. When was the update done to your phone? What troubleshooting  steps have you done to get this resolved? I want to make sure no steps are repeated. Did you do a cache clear on your phone? Was the phone placed in safe mode? Keep us updated so we can further assist.



JorgeO_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Mistafyme
Enthusiast - Level 1

My phone keep randomly rebooting as well happend 5 times today!

Texascritter
Enthusiast - Level 3

Mine too...... And then take 8-12 minutes to boot up.

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BRSmith
Enthusiast - Level 2

I just found this forum..am very frustrated that my Droid Turbo updates 8-10 times a day.  Took it to the service center, did a re-install, factory setting, still does the same thing. I can't get calls or e-mails and a phone is essential to my work. According to the tech, my camera had a small scratch on the camera lens and therefore it had "water damage".  Never dropped it or had it in the water. I uninstalled apps, re-installed, done everything I could, but it decides to optimize whenever it wants and then the phone is out of commission for 15 minutes. 

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vzw_customer_support
Customer Service Rep

BRSmith, thanks for posting your concerns here on the forum. We want to ensure we get the next best course of action for you so that we can get to a resolution for you. How long have you had your phone? Have you contacted Motorola about this to see if they have any other options for you as well? If not, here’s there number for an alternative to getting a working phone. 1-866-721-5480. As you have already done some key steps and if still happening in Safe Mode when tried, then Motorola would be the next step.


TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Texascritter
Enthusiast - Level 3

This is a Joke here I am in Oct and mine now after update shuts down 6-9 times a day and takes forever to reboot (android apps updating and it counts them) then shuts its self off again. Verizon says glitch in update...REALLY??!! So what do I do for service? Nov. Will be a year n never an issue til the 1st correspondance. So who has the answer if Verizon doesnt and is asking for a new phone going to make a difference!!! I need a real answer please. Also still will not go into safe mode.

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vzw_customer_support
Customer Service Rep

Hi there Texascritter,

This is definitely not the experience that we want you to have with your phone. It's important that you know that you can rely on it at all times. What happens when you try to put the phone into safe mode? If you press and hold the power button, then when the pop-up window comes up, press and hold the power off option appears, press and hold it until it asks if you want to restart it into safe mode. Please keep us posted, after putting it in safe mode and testing it out.
LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Texascritter
Enthusiast - Level 3

DEANA GEE on Aug 4, 2015

Have not done the update..... Sometimes it turns itself back on most of the times it doesnt. 2-4 times a day......It will NOT go into safe mode. It gives me the android man laying down with his chest open and a ? Mark lol

Same as it did in August, No Command is written.

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Texascritter
Enthusiast - Level 3

Ok was doin safe Mode another way, did it your way, so now what am I looking for? Thank you for reposting the correct way to do this on a Turbo

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Markus72
Enthusiast - Level 2

I am having the same issues. Ready to chuck this phone in a lake. Looks like there are alot of different threads with folks having this issue, even on subsequent devices after having them replaced. I have not seen a solution or conclusion in any threads here or anywhere else so far. I have done cache wipe and factory reset to no avail. I don't have any frivolous apps (and in fact, no different apps than what i had in the few months that the phone operated normally). Still, im running in safe mode starting now, because I don't know what else to do. I also have an intermittent glich where my phone tells me it is out of storage space, even though the 'storage' menu shows about 19 gigs free. This glitch usually goes away if I reboot, which of course takes 10 minutes because of the 'optimizing apps' issue. It is a crying shame that I have to learn more than I care to about this crap just to troubleshoot my $500 flagship phone. I'm just sick of it.

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Texascritter
Enthusiast - Level 3

I also read alot of threads and like you said NO answer to fix this issue. Verizon store seems to just say its an update issue..... Seriously so I have a non working phone half a day due to lengthy reboots due to shut downs due to a bad update I really want a better answer. Im seeing Turbo issues on this not all verizon phones so this tells me Verizon should be offering a compensation/phone change or FIX the update. I am literally with you on chucking the phone, but then what lol

Verizon please find an answer your Technical support has None.... Your stores have None.....and its Obvious here Yall have None

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BRSmith
Enthusiast - Level 2

I got a software update last week that so far appears to have fixed this

for me. I accepted the droid update last Wednesday I think. Hope this

helps.

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Markus72
Enthusiast - Level 2

I received the 'stage fright' update on Saturday. On Sunday alone it must have rebooted and 'optimized' 4 or 5 times. Today my phone and I have taken a trip back to the stone ages via 'safemode'. I will give it another day or two and report back.

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