Droid Turbo overheating
gggggg
Contributor - Level 2

Tried using Google Maps on a trip and within 1/2 hour received notice phone was overheating. Temp 108.4 NO other RUNNING APPS, vehicle was NOT hot.  I am TRYING to find out MAXIMUM TEMP for droid turbo. Seems Motorola themselves don't know. So, WHO KNOWS THE MAXIMUM temp for this phone.  Heck, if ya can't even use Google maps, only for 1/2 hour, phone isn't worth crap then.  And Verizon Don't tell me to wipe cache, that was just done this week when I wasn't receiving phone calls.  Motorola told me if I'm using data and Google maps it will get hot. WTH, how else are ya suppose to use it?

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1 Solution
gggggg
Contributor - Level 2

Believe I found solution to overheating.  I took the case (heavy plastic) off the phone and so far so good.

View solution in original post

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32 Replies
I800C0LLECT
Enthusiast - Level 2

I'm guessing that's a rhetorical question. The big problem is convincing Verizon or Motorola that the issue exists. I think screen shots would help.

Are you able to do that? Especially if you can capture the temperature of the hardware.

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Eddiear
Contributor - Level 1

Eddiear wrote:

PLEASE unbunch your panties. No one accused you of anything.

sarcasm

[sahr-kaz-uh m]

noun
1.
harsh or bitter derision or irony.

2.

a sharply ironical taunt; sneering or cutting remark

To answer your question: A phone buggier than a rain forest floor.

Better?

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I800C0LLECT
Enthusiast - Level 2

Was it really necessary to try again after the mod deleted our posts?

You tried to make a joke at my expense and posted a definition that clearly articulates my point about having a bad attitude.

Although sarcasm is generally accepted these days it's clearly disrespectful when directed at individuals. Let's just move on.

gggggg
Contributor - Level 2

Believe I found solution to overheating.  I took the case (heavy plastic) off the phone and so far so good.

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tracey17
Newbie

I never even thought of that.  Good idea, I will try it tomorrow!!!

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killodrum
Enthusiast - Level 3

After all these things you've been saying about the phone and Motorola, you mean to tell me you've left the case on the entire time?  You guys complain about Verizon and Motorola not doing their jobs and being slow to release the updates for these phones, but you didn't have the common sense of your own to do one of the most basic forms of troubleshooting?  

Either way, I'm glad it's functioning better for you without the case.  I do not use a case on my phone, so perhaps that is why mine has been behaving better than you claim yours has.  And the others I know that have this phone also do not have a case, and again no issues with theirs. 

But I'm sure when all is said and done, you will still say the phone is garbage and you'll never own another Motorola because you can't use a case to protect it, and because of that Motorola will be responsible for any damage that may occur to it  Smiley Happy

I800C0LLECT
Enthusiast - Level 2

Funny... I started to ask if they kept the case on but assumed it was removed as part of troubleshooting  😛

I use the speck grip case and i have no problems with heat. I plan to switch to the tech 21 case. I haven't heard anybody complain about overheating on XDA forums or at android central... Only a few complaints from those not realizing 120F isn't actually hot for the hardware.

Also... Physics requires the battery to get warm when charging, especially turbo charging.

One last thing... Don't leave your phone in the vehicle sunlight while driving. Even if your ac is on the direct sunlight will overheat any electronics. It happened with my wife's Samsung Galaxy S5 and she couldn't understand until I asked her to try moving the phone out of the passenger seat.

jrod212
Newbie

this phone is ridiculous.  It heats up in like 5 minutes of use.  I am ditching it and going back to the maxx.  only reason I switched out is because my maxx had taken a big fall and the screen cracked, and the leftmost button no longer worked...

How they could release a phone that overheats like this is fucking mind boggling.

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vzw_customer_support
Customer Service Rep
jrod212,

We understand the importance of having a phone that does not overheat. When did you begin to experience the issues with your Turbo overheating? If you go into Settings>Apps>Running how much RAM is showing free?
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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gggggg
Contributor - Level 2

They did tell me "overheating damage" is covered under the warranty. So, me, if it overheats and gets damaged will just keep turning them in. I never had a phone run so hot. If it's  30 degrees outside the phone temp runs around 80. If it's  80 out phone temp (not using) runs around 110.  So figure, let it overheat. Next phone  going back to Samsung. Seems since Lenovo bought Motorola everything went to h*ll. A shame, just like no updates.

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Eddiear
Contributor - Level 1

psf57 wrote:

Next phone  going back to Samsung.

Ditto.  Overheating may be :normal: with Motorola phones, but My Samsungs never got as hot as this phone...no matter what I was doing.

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Chidoro43
Enthusiast - Level 3

The 805 chipset inside of a lot of the top end phones last year can get warm. The device manufactuer decides when the chipset begins to throttle the speed down to prevent overheating. Sadly, the 810 showing up in flagship this year have an even worse problem with heating. It' the reason the LG G4 went with the 808 and the S6 went with theit own exynos chip. It will probably be better when the snapdragon 820 comes out, but who knows.

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