Droid Turbo overheating

[gggggg]

Tried using Google Maps on a trip and within 1/2 hour received notice phone was overheating. Temp 108.4 NO other RUNNING APPS, vehicle was NOT hot.  I am TRYING to find out MAXIMUM TEMP for droid turbo. Seems Motorola themselves don't know. So, WHO KNOWS THE MAXIMUM temp for this phone.  Heck, if ya can't even use Google maps, only for 1/2 hour, phone isn't worth crap then.  And Verizon Don't tell me to wipe cache, that was just done this week when I wasn't receiving phone calls.  Motorola told me if I'm using data and Google maps it will get hot. WTH, how else are ya suppose to use it?

[vzw_customer_support]

psf57,

Let's get to the bottom of this! When using the Google Maps app the phone can get hot because the apps is constantly running. is the phone heating up when using other apps or functions on the phone?

JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gggggg]

Games it overheats as well. In other words, anything that might run for 20 plus minutes the turbo overheats.  I need to be able to use Google maps on short trips (3-4 hours). Ideas please?

[gggggg]

Heck, if I have to buy another GPS, might as well ditch Verizon and go with Straight talk or Go phone on ATT.

[vzw_customer_support]

psf57,

Being able to use your phone while on a trip is definitely important, especially if using Google Maps. The phone will heat up while using Google Maps on a 3 hour trip because it's running for so long. Is the phone turning off or is it not functioning correctly when using Google Maps for an extend time?

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gggggg]

I only was able to use Google maps for 1/2 hour!!! before it warned me phone was overheating. Wish I could have used it on 3-4 hour trip, I wouldn't have a problem.

[vzw_customer_support]

psf57, thank so much for those details. I want to make sure that we are able to get to the bottom of this ASAP. Is the phone connected to the charger while the Google Maps is running? Does the device heat up normally when you are not using an app for a long period of time? Please keep us posted.

KevinR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gggggg]

1. No it was not plugged in.

2. If I am outside in weather over 70 degrees it heats up in no time (in shade). using dictionary now and then.

3. 10 ,minutes on Verizon Qi charger, heats up to 105.00.

[vzw_customer_support]

Thanks for confirming, psf57!

Let's ensure your device and battery are working as expected.  So that we can determine if this is a device or battery issue, I recommend taking your device into one of our corporate store locations for further inspection.  Keep me posted with their findings.

AnthonyTa_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TheNatural]

This is SO common it is not even a defect anymore..... I have the Droid Turbo and it gets a little warm while/after charging or while playing Real Racing 3 and using my GPS or any intensive game. Good luck ditching your phone and going to ANY other carrier, you'll have the same problem with a lot of smartphones out there. Just think about what using GPS or playing an intensive game does to your battery.....this is not anything new.

[gggggg]

No problem, just hope the warranty covers overheating, whether just sitting outside or using Google maps or even Verizon Navigator.

[vzw_customer_support]

psf57,

We do not want you to have to worry about an overheating device anymore. As long as your device does not have any physical or water damage it will be covered under the warranty policy. Did you have a chance to go by the VZW store location to have them inspect the device yet?

LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gggggg]

Yes I did. Of course, in ac , it didn't overheat. They checked it over. Told me just to keep an eye on it. So will do that.  The hottest it has been so far is 124.8. Then brought it inside in the ac and it went down rather quickly.

Thanks for the response, glad it would be covered under the warranty

[tracey17]

I am having the same issue with my phone overheating after I use it for ANY REASON for a few minutes.  It seems to be getting worse. My last phone wasa Droid Ultra and I never had this problem. I've only had this phone for a few months and I'm not happy.  I have a CPU cooler app that I have to use repeatedly.  Should I try exchanging this phone for a different one??

[vzw_customer_support]

tracey17,

I am so sorry to hear you are having issues with your device overheating. We do not want you to have to worry about your device getting hot after such a low amount of usage. Do you notice if your phone still overheats when you place it in Safe Mode? http://vz.to/1yAh4vr

LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tracey17]

Yes my phone still overheats.  I have had it for about a month now, I have deleted all unnecessary apps.  I was going to exchange it for a Droid Maxx, but I noticed that I only had 14 days for an exchange.  So disappointed in this phone

[Eddiear]

Well, the next Samsung should have Google M (replacement for LP). I expect any day now we'll hear how buggy 5.1 is so Verizon will skip straight to M.

[I800C0LLECT]

Are all the temps posted in Celsius?

You could have a bad processor batch that they didn't catch. If those temps are in Celsius then take a screen shot. Take another of the message if possible and get a replacement.

You just got a lemon

[Eddiear]

I800C0LLECT wrote:

You just got a lemon

Apparently, Motorola had a great harvest.

[I800C0LLECT]

What's your problem? I never said his issues didn't exist.

As long as you aren't approaching 250 Fahrenheit then the chip and silicon are fine. That's why I asked if people are are referencing Celsius, because 120 Celsius is ludicrous but 120 Fahrenheit is well within specification and is nothing to worry about.

The way processors are "grown" means that they all require different voltages to operate and some batches are better than others.

The only other issue would be the battery. Both are warranty scenarios and if handled right is replaceable.

What is it with people and their nasty attitudes these days?

[gggggg]

It's  mainly when a phone gets so hot you cant handle it with bare hands, that is not normal. Is it.