Also in Spokane, Moto X. Also in Alaska time zone. Started overnight. 
The Time on my DROID Turbo randomly changes by hours for a about an hour before switching back
Same issue. Clock randomly jumps ahead exactly 1 hour, then goes back. What the hell?
Same issue here with my droid turbo, started last night, have not installed anything recently.
kubiakco,
That's definitely helpful to know. We always want to make sure your time is correct. Can you try turning the phone off, removing the SIM card, then putting the SIM back in and turning the phone back on? Does this only happen at certain times or everywhere?
AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Turn off phone? Lol. Come on man. This is a widespread problem. Have done all that is mentioned including factory reset. Does not help. I'm in the process of getting a new phone. If that doesn't work I'm leaving verizon.
willwells1,
I'm very glad to hear you have a great new phone on the way. I'm confident that will help and make sure this is resolved. We definitely don't want to see you go anywhere. Just to check, have we tried replacing your SIM card? That could also very possibly be the issue.
AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I will be trying a new Sim card if the issue happens again. Just to clarify
I am not getting a new phone at this time... That was another commenter on
the thread.
On Jun 4, 2015 10:10 AM, "Verizon Wireless Customer Support" <
I'm not getting a new phone either. Seems different tech support persons are not communicating with each other about how to resolve this issue. Currently was told my issue was resolved by "changing settings on the cell sites", but the problem persists. Was told new phone might or might now resolve issue. Tech said new Sim card would have no chance of resolving issue because it is a problem with compatibility between the network and the radio in the phone... But who knows because different techs say different things. I suspect I'm leaving verizon soon. This is just unacceptable.
willwells1,
We certainly are all in agreement on one very important thing, you deserve to enjoy your services with us. Certainly it is never our intention for you to ever have to deal with multiple technicians. Each situation is unique and we all try to find the best solution to the issue you are experiencing. We would not want to see you leave. Since you are not getting a new device, do you happen to have a different device you are able to test with? Just to confirm or dispel the recommendation that the radio on the phone is the issue?
SandyS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
If you really want to help, the service issue number is [removed]. Talk to Luther [removed] at luther [removed] and tell him all your bright ideas. The one thing that is clear to me is that you have no clue and communication amongst verizion support is piss poor. You think posting on a message board once every few days with some [removed] comment about having another Device to test with is helping? Get your head out of your [removed] and actually do something worthwhile to resolve the issue. I shouldn't have to troubleshoot this [removed] for you. I pay hundreds of dollars a month for a service that is supposed to work. Fix the issue, tell me how to fix the issue, or just get the [removed] out because you are not helping.
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Message was edited by Verizon Moderator
This is not the experience we want you to have willwells1! I do apologize for the experience but I don't want this to be the reason you leave us. I know how important it is that the time is displayed correctly on your phone. Let's take a closet look at the ticket submitted and find the root cause of this issue. Please accept my follow request and send me a message so I can take a look at the ticket for you.
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm just as frustrated with the lack of consistent troubleshooting and follow through with this issue. No one at Verizon is actually trying to find the cause and a solution to this proven bug with the Turbo and time malfunction! We just keep getting placating generic replies with no escalation and communication from one rep to another. I have had this issue with two new Turbos in the past month, it did not happen in the same location with my Galaxy, nor did it with my families' Galaxies. Support your customers', Verizon, we are paying for services. Not acceptable... Solve the problem we are all having and talk to each other!
Update: I was contacted through a couple different channels to let me know that verizon thinks my issue is actually fixed now (not the first time they said this by the way). While its only been about 24 hours, I am cautiously optimistic that it is finally fixed. I will of course let you guys know if the problem returns. To anyone experiencing this issue: Nothing done on my side with my phone had any effect. They now say it was a problem with the network or the cell sites and they had to make changes on their side. Changing Sim card, factory resets, etc are not likely to help. You need to bug tech support to fix the problem on the network side. Will post back if I experience the issue again.
I have tried many troubleshooting steps so far and none has worked. I have tried everything in this thread and started a new one as this issue seems not to have resolved. In my new thread i have been offered additional diagnostic steps all of which have had no effect.
Link to thread: Droid Turbo Network Time Changes Randomly
I started having this same issue in Santa Clara, Ca today (June 9). Same symptoms as described in all the other posts. For me it has started showing -3 hours as EST (I'm in PST). Phone had been fine since first purchased in January. This stinks! Network time is something that should be infallible, what's going on? Opened a case with Verizon and the tech was ok on the chat session (I figured something must be up because I did not get asked to go through all the turn the phone on and off stuff, take SIM card out, etc), he then ended the chat by saying he'd do some more research and text me back - but no text, no follow up.
Verizon - come on, this has got to work!
Same thing started today for me in Santa Clara as well. Auto Time Zone switches to EST.
Same issue with Droid Turbo in Spokane, WA. My time zone under automatic settings changed to GMT-0900 Alaska instead of Pacific. If I wouldn't have noticed my alarm would be an hour late in the morning! It did this a few days ago randomly, and another time a week ago it advanced the time about 8 hours forward. What is Verizon doing to resolve this? I called technical support but they are closed and no longer available 24/7. (BTW no problem on my wife's iPhone on VZW.)
Same here in Spokane, WA just happened. Time Zone switched from Pacific to Alaska. Only way to get around it was to turn off Automatic Time Zone Updating. Doesn't seem like a phone issue, more of a network issue
Free Verizon Msg: Your reported service issue [removed] has been resolved. Please retry your service.
This is Verizon's response as of June 23, 2015. I would like to hear if anyone experiences the problem again-- if so please reply.
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Message was edited by Verizon Moderator
See my messages above. I have not experienced this issue in the last 3 weeks. Also haven't been traveling much so still concerned it may happen again when I'm in another city.
Funny how Verizon customer support stopped posting...
Also in Spokane, Moto X. Also in Alaska time zone. Started overnight.
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