Droid Turbo will not connect to my Windows PC
trb94611
Newbie

All I get is "Software installation' and when I us File Explorer I see "CD Drive (K") Installer" and several files including 'VerizonWirelessUpgradeAssistantSetup.exe" . 

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tikibar1
Community Leader
Community Leader

Have you pulled down the notification shade and changed the USB mode to File Transfer?

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

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trb94611
Newbie

Yes. It disconnects from the PC

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vzw_customer_support
Customer Service Rep

The last thing that we want is for you to not have your media content on your computer. Forgive me, but I was wondering if you could provide me with clarification on what is disconnecting.

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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