1 Solution
I cannot get my Droid Maxx to connect to my home network when the Bluetooth is on. I can stream music and then I turn on the Bluetooth to connect a speaker and in a couple minutes no data and the music stops, if I turn off the Bluetooth the music resumes through my phone. I restarted the phone through a regular power down and holding the volume up and power button. It also started it in safe mode and it seems to work fine, I can browse the internet with WiFi and Bluetooth on. I have found many people with the same problem in old forumns but nothing recent.
Any help would be appreciated
Solved! Go to Correct Answer
I would uninstall all the apps you have installed from the app manager that
have access to your wifi connection (in the app manager you can scroll down
to permissions to see what the app can control). Document the ones you
remove and reinstall as you need them to test one by one. I also did them
in tiers based on how often I used them and then seeing if the problem was
resolved after each group (3-4 at a time). Start with the less know that
have a lot of permissions first. Good Luck!!
On Thu, Sep 24, 2015 at 10:49 AM, Kaschneids <forums@verizonwireless.com>
@Johnsonville23
Let's ensure your Droid Maxx WiFi and Bluetooth features are working as expected.
When did this problem begin? Have you been able to use WiFi and the Bluetooth feature simultaneously in the past on this device? Please let me know your device's current software version number http://vz.to/1zuWYDH. Is there another device nearby that has previously been paired with the Bluetooth device? If so, I recommend turning off the Bluetooth feature of the other device. Please keep me posted.
AnthonyTa_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The problem started on Monday. I used bluetooth and wifi simultaneously to
stream music through a speaker almost every day leading up to the problem.
The system version on my phone is 24.13.2.obake-maxx_verizon.Verizon.en.US.
There is no other device nearby that had been recently paired.
Below is a thread describing my issue
https://community.verizonwireless.com/thread/857608
Is there going to be a software upgrade to fix this issue?
On Tue, Sep 8, 2015 at 8:59 PM, Verizon Wireless Customer Support <
Johnsonville23 We know how important it is to be able to stay connected when using blue tooth and Wifi. Since this issue started have had your phone forget the WiFi connection and then re-add it as a new connection? Here is a link on how to do that if you need steps http://vz.to/1KfbR5l
StevenG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am still having this problem. Has there been any progress to rectify
this glitch?
Johnsonville23 We want this issue solved for you. We totally understand the need to be able to use both those functions of the phone at the same time.
We have checked with Motorola's information on your phone and was it was not shown as a known issue with the phone. So this would be a problem caused by either the software of the phone or the hardware.
Since this issue started have you installed any new apps on your phone? Has the phone been dropped or damaged in any way?
StevenG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No sir. The phone is like brand new. No new apps. Seems to be a software
issue.
On Thu, Sep 17, 2015 at 9:12 AM, Verizon Wireless Customer Support <
Johnsonville23,
Making sure that these two functions work properly together is always important & we regret to hear that you are still having this issue. Motorola hasn't provided us with an estimated time of a software fix for this unfortunately. I would encourage you to reach out to Motorola directly to see what other steps can be taken. You can reach them through their online chat http://bit.ly/1YnYmGK or by calling 800-734-5870.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Do you have either of these apps installed:
Gasbuddy
Fitbit
??
There was a thread on another forum that narrowed down a WiFi dropped connection problem to these two apps. I uninstalled gasbuddy on my phone about two weeks ago and haven't had a problem since.
Let me know if you happen to be in the same situation.
-James
I have gasbuddy. I will uninstall. Thanks!
Good luck. Your problem doesn't sound like the exact problem I had, but it is worth a shot.
It didn't work but thanks for the effort.
Bummer, I had a feeling it wouldn't help with your problem as your description sounded like a different issue than what I had run into previously...
Johnsonville23,
This is definitely an issue that we are wanting to get resolved. We understand that having these two functions working is important. Unfortunately, this is a known issue that Motorola has is having with their software & hasn't released an estimated time of a definite software fix for this as of yet. Have you been able to reach Motorola directly on their online chat http://bit.ly/1YnYmGK or by calling 800-734-5870? They may have additional informatio about this for you.
The other thing that I wanted to mention to try is putting the phone in Safe Mode with these steps http://vz.to/1LNXTUB. (To turn Safe Mode off, you will turn the phone off & then back on.) With putting the phone in Safe Mode, it will disable all 3rd party apps on the phone. You will be able to use the phone as normal for calls, texting & data. When the phone is in Safe Mode, please test out if the wifi & bluetooth connect. If it does connect, then we know there is a 3rd party app on your phone that is causing this glitch.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It works fine in safe mode. I am deleting all third party apps and
reloading one by one until I find the culprit.
On Wed, Sep 23, 2015 at 10:39 AM, Verizon Wireless Customer Support <
I will give safe mode a try also but when my phone was reset, within 2 hours I was having the issue again so I am not sure that the issue will not eventually reappear. Please let us know if you find an app you feel is causing the issue. I also did use the chat at Motorola yesterday and she could not help me and suggested I call the 800 number, so I suggest a call instead of a chat. Appreciate all the help.
I think I may have found the app that was the issue. Once I uninstalled
Jango it seems to working again. I will see what after a couple hours.
On Wed, Sep 23, 2015 at 11:02 AM, Kaschneids <forums@verizonwireless.com>
Jango was the problem app. My phone is working fine now.
Glad that took care of your issues, I do not have Jango on my phone so not sure what app is causing my problems.
Does your phone work fine when it is in safe mode?
On Thu, Sep 24, 2015 at 9:20 AM, Kaschneids <forums@verizonwireless.com>
Yes it did but I only left it that way about an hour. I just got off the phone with Motorola for 40 minutes with no solution, they wanted to send me to tier 2 help but I did not have the time right now to continue on the call. Appreciate your help!
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