Droid turbo can't make or receive calls

[Ecordell11]

So I activated my Verizon service today. Everything went great phone works perfect. I can use data. But I can't call anyone. I've turned off roaming to deny all. I've turned the phone off and even waited a while then turned back on. I've logged into my account.

[vzw_customer_support]

Let's get you back in business with great call service, Ecordell11. What exactly happens when you attempt to make a call? Is data working off of WiFi? Where are you located?
leK_VZW
Follow us on Twitter @ort
If my response answered your question please click the ect er� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ecordell11]

Data works perfect I can do everything with it. But it won't let me make

any calls receive calls. Text or receive texts. WiFi works on my phone to.

I'm located in Aberdeen idaho. 83210. Service here works perfect. I've

previously had a phone through Verizon and it worked perfect here.

On Nov 24, 2015 8:25 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Ecordell11,
We want to ensure you can start enjoying your services right away. When starting your account, did you port your number over from another carrier? If yes, did you get any text stating that the port was completed?

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ecordell11]

I got this number new from the Verizon setup process.

Phone number removed as required by the

Message edited by Verizon Moderator

[Ann154]

Have you checked the network mode setting to verify it was on LTE/CDMA mode? Did you activate the phone using the SIM card from your previous Verizon Wireless phone if you were on VZW prior to this phone?

[Ecordell11]

It was on global but I changed it to lte/CDMA and turned off the phone and

turned it back on. And the sim card I'm using was from my previous account

but I reactivated the card setting up a whole new account and getting a

whole new number.

[Ann154 · Accepted solution]

I guess it is possible that the SIM card wasn't fully reactivated. It couldn't hurt to get a new SIM card from a corporate store just they are free.

[Ecordell11]

That's what I was thinking. But do you think it might not be fully

activated because I activated my service later in the day? As in after

business hours?

[vzw_customer_support]

We are ready to get the new phone activated and regret that you have come across this stumbling block, Ecordell11. Although it was activated after business hours, it should not stop you from making calls. I would love to help figure things out so you can enjoy all aspects of your phone.
Are calls working for you now? Do you hear a message when you do try to make a call?
I would like to gather some more details for you. Be on the look out for a direct message from me.

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Ecordell11

We absolutely want to get this device working properly for you. When you log into your online account, does it correctly show your device? Have you tried a full factory reset to force an activation?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ecordell11]

It show my full device name and everything. Everything with the account

works. I'm going to a Verizon store today to see what they can do. But I

would like to here back from you

On Nov 25, 2015 6:12 AM, "Verizon Wireless Customer Support" <