Email setup and authentication failure
Enthusiast - Level 1

I recently changed my email password and cannot get it to authenticate on my phone.   It is the proper email and password and works on my computer.  Keep getting username or password incorrect error.   I know they are correct.   I have looked at other comments and reloaded wifi and tried from verizon network and tried manual setup.  What other options are available to make it happen?

Labels (2)
Re: Email setup and authentication failure
Customer Service Rep


I depend on my email so I can understand how frustrating this may be.  Let's gather more details to ensure we get to a prompt resolution. Is this a secondary email you have on your phone or is this the one that was used to set up the phone (native email)?

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