I got rid of my ATT ipad 2 to try android and Verizon $20 1GB data service to save some money. I have been trying to activate for a week now. After literally two hours on the phone with two different reps, my xoom is still not activated. First rep was like what is Motorola Xoom, I have never heard of it, is it like an ipod - are you sure it is Verizon after I repeatedly told her it was, there is even a logo on it etc. I was speechless. She even put me on hold and talked to her manager and came back told me the same thing 
They have never heard of Motorola Xoom and they doubted it could be activated. Then I called the next day I think, they could not help me again and gave me a different verizon number. I was on the phone for about 50 minutes. They still could not activate it. They even asked me to buy a 4G sim card on a 3G equipment which I did and inserted, still did not work. The individual said she does not activate many of these and basically did not know how to. She gave me a verizon phone number associated with my account and told me someone would call me in couple days. It has been couple days and nobody called. This is really frustrating. If nobody calls me back today, I will return my xoom and happily switch back to ATT and renew my cellphone with them again which expires this month. How difficult this can be? I am speechless.
If any Verizon reps can help here, I would not mind either.
John
