1 Solution
In August 2023 I received a misleading email offering a new Samsung S23 on them by trading in my current Samsung phone. I used the chat on-line to order and explained the offer I was referring to and they had me sign a contract as if I bought the phone for $800. The offer said I would get $800 off with my trade-in. The person on the chat said that I had to agree to the contract and then an adjustment would be made after my trade-in was received. The phone was fine other than a crack in the screen and as I did the trade-in online with assistance, it said the estimated trade-in value was $800.
Needless to say that after almost a month I received an email stating that my trade-in value was $10.00?!? I am being charged the full price of @800 for the new phone and my bill has increased by $30 a month! I have called in September and the info was to be sent to correct this, and again in October and never received an email on the dispute or have an adjustment made to the bill, I will try calling again today and asking for a manger, but it may still be in vain. The offers are worded so an average person will end up paying full price. This is an awful way to treat loyal customers. I have always had Verizon, first for a landline and for twenty some years as a mobile user.
Solved! Go to Correct Answer
After two more calls and being told it would be corrected, finally it was. I received the money that was charged as a credit and now the next bill will reflect the offer.
semartin58, it's important to get the right trade-in promotion you qualify for. I want you to benefit from that promo and we've got tools we can use to help fix things. I'd be happy to help take a look at this problem with you, and help get things sorted out. Sending a Private Note to you, so we can get started.
-John
After two more calls and being told it would be corrected, finally it was. I received the money that was charged as a credit and now the next bill will reflect the offer.
We're glad that everything was taken care of for you semartin58. If you have any other concerns, remember we're only a message away.
~Ivone
I've been on 10 calls with Verizon agents, but the issue isn't resolved yet. The agent is searching for the promotion ID for the "FREE Samsung Galaxy S23 (128 GB) when you trade in your Galaxy S8 and upgrade" offer, which doesn't require changing your plan even if your phone is damaged or broken. Do you happen to know what that promotion ID is? Can someone at verizon please help me!
Wow vmem863, you have invested a lot of time with those 10 calls. Good news is we can look into this question here with a fresh approach. Let's work together on this. Please send us a private message, and we can move forward. We will want to get into the account details from there.
-Deb
I have been in the store, and on chat as well as on with a live agent who also can not find the Samsung Galaxy $800 credit that was supposed to be applied from the purchase I made in December 2023! I do t what else to do. Except to move to a different carrier. I have over 5 lines and have been a loyal customer. This is so crazy. I bought two phones that day and would have never gotten the S23 had they not talked me into it with the $800 “instant” coupon. That never happened. I am trying one last time with this post. Can someone please help me?
We would love to help. Do you have a copy of this promotion? Where did you purchase the device at?-Joe
Start a new topic or ask questions in the open forum.
