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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Getting Ready for your 4G LTE Motorola Xoom Upgrade
laurend_vzw
VZ Employee Emeritus

Before You Request the 4G LTE Upgrade

Step 1. Transfer all of your content

Step 2 (optional): Encrypt and reset your Xoom

Step 3. Pack and ship your Xoom to Motorola

For a detailed list of instructions (including Windows and Mac)

Click Here

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
RAMZAN
Member

I can not understand. Why are they asking to update my device with 3Gto 4G because it is so 4G

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
laurend_vzw
VZ Employee Emeritus

Hey Ramzan, one of our support reps should be reaching out to you soon. Please bare with us as we get you some help! Thanks, L

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
laurend_vzw
VZ Employee Emeritus

Hey Ramzan, one of our support reps should be reaching out to you soon. Please bare with us as we get you some help! Thanks, L

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
Not applicable

Hello Ramzan, I can assist with questions on your Xoom upgrade. If you have already upgraded your device to 4G and received an email telling you to upgrade, you can disregard it. This is a general email sent to anyone that has a Xoom, letting you know that time is running out to complete the upgrade.

 

MarquiaF_VZW

Follow us on Twitter@VZWSupport

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
RAMZAN
Member

Thank you very much. I understood everything.

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
21stNow
Sr. Member

lboogie852 wrote:

Hey Ramzan, one of our support reps should be reaching out to you soon. Please bare with us as we get you some help! Thanks, L

You want us to undress with you?!

Seriously, if I got the FedEx box back when this was first announced, can I use the same box and packing list, or do I need to request a new one because of the amount of time that has passed?

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
ronwarepctech
Member

why do i need to send my device in for upgrade

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
Not applicable

You don't if it's 4G.  If it's 3G, they had a free upgrade to 4G, but you may have missed it, I don't know.

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Re: Getting Ready for your 4G LTE Motorola Xoom Upgrade
verizonmoderator1
Moderator
Moderator

<This thread has been throughly discussed and will now be locked.>

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