Google photo backup

I had to do a factory reset on my phone a few weeks ago, and since then, my phone will not backup photos to my Google Drive/Google Photo account.

I've gone into setting and turned the system backup toggle from off to on, but it will not allow me to select an account to back up the files to.

Has anyone had similar issues?

Labels (2)
2 Replies
Community Leader
Community Leader

Have you logged into your Google account since the factory reset?  Can you see your previous photos in Google photos on the phone?  Can you see all your photos from your computer?

Customer Service Rep

Backing up your important files is important to keep all of your important information. Let's look into this more in detail. What kind of phone do you currently have? In regards to the Google account do you have enough storage space available with the Google photo account?

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