Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Enthusiast - Level 2

Many times my Droid Razr Maxx HD will not receive group text messages.  Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading."  This downloading can go on for hours.  Two days ago one simple text message took 7 hours to download.  This is a recent problem probably only going back 3 weeks or so.  The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII.  My phone is used for business and my inability to receive a text quickly is hurting my business.  I may as well not have a cell phone.  Anyone have any suggestions or ideas?

Labels (2)
54 Replies
CATDAI11
Enthusiast - Level 2

have same issue with droid maxx. Husband does Not have the issue but has an older droid ultra....

His phone can get the same group message I do on mine and he does not have to down load it... He is almost always on wi fi

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ScottWeber11
Newbie

To anyone with a brand new Droid Turbo who is having issues "downloading group texts" or if "group texts won't receive correctly on WiFi"... I was getting so mad at the same issue! so I disabled all the default texting apps my Turbo came with (Messaging, Messaging+, Hangouts), then downloaded the "Chomp SMS" texting app...it has TONS of settings you can play around with, SPECIFICALLY one that will auto switch to mobile data if it senses a group text coming in if you're on WiFi...plus if you're worried about someone sending a really large file via group text, you can set a size limit on "Chomp SMS" but I selected no limit...let me know if this works for everyone!!

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maleko9
Newbie

So was this problem never solved.  My Droid Razr Maxx HD is doing the exact same thing.  Difficulty receiving group text messages and overheating.  I have just been living with it and cursing Motorola and Verizon for the last 3 months.  My phone use to work great before all of the updates.  I am out of contract and can upgrade my phone, but was hoping to save a little money and keep the phone for more than 2 years. 

Is motorola going to have a patch for this?  It has been over 3 months since the problem was reported. My next phone for sure will not be a motorola because of all of these problems and lack of response. 

All of this is in addition to the BLE problem with the upgrade to Kit Kat, 

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vzw_customer_support
Customer Service Rep

We want to make sure we resolve your issues maleko9!  Have you downloaded the Verizon Messages application from the play store? Can you test to see if it would work on group messages? Have you tried to put the phone on safe mode http://vz.to/1Dy2o53  to see if an application can be causing the issue? I can understand wanting to save money, but we have great deals http://vz.to/1Dy20DI going on everyday! Please share details.

AmberF_VZW
Follow us on Twitter @VZWSupport

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whateverdroid25

I'm having the same problems...Super frustrating.

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B33
Legend

Have you checked on the Motorola's  D.R.M. HD  Forum to see if there's any solutions for this issue you might check there and you might try clearing the cache's for your text messaging see if that helps to restore it back to downloading again..

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shewi
Newbie

I too have this same issue on an Razr M.  My phone started overheating in early May when my wifi is on. I've done a factory reset on it and was told that it was due to an application that I have running.  If I turn my wifi off for the day, I don't have any issues with it getting hot and my group texts come through with no issues.  My husband has the Razr HD and his only started getting hot and draining the battery after the last update.  He actually has to turn his WIFI off for the day or his battery will be dead by 11am.  (He charges every night.)

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Bone19990
Enthusiast - Level 3

I'm having the exact same problem. My phone sends MMS messages with absolutely no problem. However, when someone sends to me in MMS messaging, I just get a message that it is downloading. After reading some other threads from others with the same problem, it has something to do with the wi-fi. When I turn off the wi-fi, the message comes through without issue. Very irritating. I hope this is something that they are working on fixing.

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toddbike
Enthusiast - Level 2

I have spoken with a higher up at Verizon who seemed to place the issue with Motorola and their update.  He felt that Motorola was dragging their feet on correcting the update issue which has caused the problem.

It is very aggravating.  I really never noticed the overheating issue until just recently.  Wow, the phone gets hot.

I have a company account with several lines.  I have to look into how to extricate all the lines from Verizon if this isn't cleared up!

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cook89
Newbie

I have been having a group text message problem since Memorial Day weekend 2014. I have called sooooo many times and have been traded on and off to so many different techs with no problem solved. This all started after an update to my razr maxx hd. Everyone thinks they have it fixed when I talk to them but guess what same problem. Today my phone showed that I had 25 messages. I could not get to them. I turn my phone off and on guess what they disappear. I was on the phone 2 different times with techs for a couple of hours today.  I have lost many messages this way and spent so much time on this issue it is ridiculous.  I have a big family and this is how we keep in touch. I AM SO TIRED of Verizon. I am thinking about paying to get out of my contract and I will take my entire family with me. This is ridiculous. If this is how Verizon and Motorola takes care of their customers I don't want any part of it. I should not have to turn wi-fi off or find  a work around. This is the 21st century and cell phones have been around for quite awhile! Someone should know something!!!!

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wfmiller13
Newbie

My wife and I have the same problem with texts. This occurred after the latest update as well. Also notice that some multipart texts do not arrive in sequence. This is a real pain, spent hours with Verizon and they wanted me to reset my phone. Getting sick of Verizon and their inability to do anything about this. Been with them since the inception of cellular service. Maybe time to start seriously looking at another carrier!!

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nicholasbranson
Specialist - Level 1

The fact of MMS not going over wifi with Verizon is pretty widely accepted and well known. So if group texting was working before while on wifi, all I can think is that either there was a different app in use, such as hangouts or iMessage, which means its more like an IM than a text, or if Verizon previously considered a group text as just multiple texts instead of one MMS, and now have changed that policy. I'm not confident that either of these are correct, I'm just trying to throw possibilities out there.

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ted_thornton
Enthusiast - Level 1

I am having the same issue. Group text downloading and sending very slow when wifi is turned on. Also phone gets extremely hot at times. Today it got so hot I had to take it out of my pocket it was burning my leg.

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B33
Legend

Try this shut the phone Down. Remove the Sim Card very carefully leave it out for 10min. then re-install it see if that helps the issue..

meldat
Enthusiast - Level 2

B33 I will try it and report back to you.

B33
Legend

K..

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meldat
Enthusiast - Level 2

No. It did not help. I removed the SIM for 10 minutes. Put it back in and turned on wifi. Within a few minutes my phone was slow again. I just happened to be receiving pictures at that time and it kept saying downloading. Then my phone started overheating. After I had switched to wifi for about 30 minutes, I decided to turn it off again. It took my phone about an hour to receive all the pictures through text and to stop overheating. Right now it is doing fine without the wifi on.

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B33
Legend

Well sometimes what we want to work does not, then you try something other and it works with no issues but making ya wonder why it did I've been there before.. not fun at all when it happens..

Glad it's working,  keep the thread posted of any changes we'll do as much as we can..

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guitarwez
Enthusiast - Level 2

Verizon tech support: please stop with the "Therefore, if you're using only WiFi, your MMS messages will not be able to send or receive." responses on here.  There are other threads on this board with tons of people having the SAME ISSUE with group texting.  It started in early-to-mid September after an update was performed.  Clearly, there is something amiss with the phone and the update in this regard and no fix is available yet.

The fact of the matter is that group texting worked just fine on these phones whether Wi-Fi was turned on or off and the Verizon moderators here consistently ignore this.  Please just tell us the truth and that this is a bug that currently has no fix after that update last month.  I'm tired of the false, cookie cutter responses on this subject here.

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stephen_w
Enthusiast - Level 2

I removed the SIM from mine for about 5 minutes, cleaned the contacts on the SIM, but had no change in the problems.  I don't see how 10 minutes will make a difference but it would be curious if it did.

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