group messages are failing for folks on my Plan
What kind phones do these "folks" have? Do they have their cellular data turned on when they are sending the group messages? If not, they should since a group message is also a MMS message that requires a cellular data connection to complete its transfer through the network.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
All phones have their connections on they can send a single text but when you add multiple people the text fails
There's an option to send as single text messages or group, all can reply, which is a MMS message. That may be the issue for recipients that can't receive MMS.
Thanks to the community for their feedback thus far!
We want to tackle this problem head on, wspike. Does it fail for the same people all of the time or is it a random & intermittent thing? How long has it been failing?
TamaraH_VZW
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