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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
As the subject says, I have been unable to get the download to actually download. I have tried it both over WiFi and 3G. I have turned it on and off several times to no avail. The download tries for about fifteen seconds and then says Download Failed.
I am on the phone with tech support as I type this, and they are just as confused as I am.
UPDATE: Problem was fixed. Had to do a factory reset and it started downloading.