Has anyone ever had a problem where the phone will not turn on. Green light shows when plugged to charger, but will not respond to power button or screen is not visible?
jtmoney
Enthusiast - Level 1

Has anyone ever had a problem where the phone will not turn on. Green light shows when plugged to charger, but will not respond to power button or screen is not visible?

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1 Solution
tikibar1
Community Leader
Community Leader

Have you tried holding the power and volume down buttons simultaneously for 15-30 seconds to see if that reboots the phone?

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2 Replies
tikibar1
Community Leader
Community Leader

Have you tried holding the power and volume down buttons simultaneously for 15-30 seconds to see if that reboots the phone?

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B33
Legend

Are you plugging it into the Wall charger or Via Computer if by computer use the Wall wort charger and a Power Cycle should help as well if not let me know..

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