Hearing problem
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All of a sudden people can't hear me when I call them or when they call me on my MOTO Z2 Play. I rebooted my phone & also togled off & on from advanced hearing in the sound section but nothing will work.
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Itโs critical that both parties can hear each other on a call, CNIECYB. We appreciate all youโve done so far to troubleshoot. Letโs keep working on the steps. Weโd like you to make sure the Bluetooth is turned off, and that thereโs nothing physically blocking the microphone. Also, when on a call, please ensure the โMuteโ button is not activated. If youโre unsure how to locate the mute button, see page 24 here https://ss7.vzw.com/is/content/VerizonWireless/Devices/Motorola/MotoZ2Play/userguides/motorola-motoz... After making all the changes, power the phone off for a minute once more, then power it back on. Please share your results here.
GeorgeS_VZW
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If my response answered your question please click the โCorrect Answerโ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

