Hearing problem

CNIECYB
Newbie

All of a sudden people can't hear me when I call them or when they call me on my MOTO Z2 Play. I rebooted my phone & also togled off & on from advanced hearing in the sound section but nothing will work.

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vzw_customer_support
Customer Service Rep

Itโ€™s critical that both parties can hear each other on a call, CNIECYB. We appreciate all youโ€™ve done so far to troubleshoot. Letโ€™s keep working on the steps. Weโ€™d like you to make sure the Bluetooth is turned off, and that thereโ€™s nothing physically blocking the microphone. Also, when on a call, please ensure the โ€œMuteโ€ button is not activated. If youโ€™re unsure how to locate the mute button, see page 24 here https://ss7.vzw.com/is/content/VerizonWireless/Devices/Motorola/MotoZ2Play/userguides/motorola-motoz...  After making all the changes, power the phone off for a minute once more, then power it back on. Please share your results here.

 

GeorgeS_VZW

 

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