How do I complete a factory reset?

[LABONR]

I've just upgraded mine and my daughers phones and wanted to sell our Motorola Droid Turbos.  I tried to do a factory reset on both of them and both phones locked up.  Wondering if I am doing it wrong or if there is any issues doing this?

[tikibar1 · Accepted solution]

Were you following these instructions?

Factory Data Reset (Powered Off) - DROID TURBO by Motorola | Verizon Wireless

[LABONR]

I had NOT tried this.  I tried to do it from the settings menu when the phone was powered on.  This did work.  Thanks for the help!!

[tikibar1]

You're welcome.