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I am trying to use recovery software (Recuva) to replace deleted photos. When connecting to my laptop, I can only choose Media Device (MTP) or Camera (PTP). Recuva cannot find my phone without USB Mass Storage enabled but that option seems to no longer exist? What can I do to enable this?
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You need to enable USB debugging on phone, so the computer can see it as a storage device.
- Go into Settings, then scroll down to the bottom and click on About Phone.
- Scroll down to the bottom to where it says “Build Number”.
- Tap on “Build number” 7 times. After the third tap, Android will start counting down on how many taps are left before you can access the developer options, with a playful “You are now [insert number of remaining taps] steps away from being a developer”.
- After the 7th tap, you’ll get a “You are now a developer!” message.
- Now, go back to the main settings screen, and voila, the “Developer options” menu will be visible at the bottom, just above “About phone”!
- Developer options->enable USB debugging
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Hello sierrad,
We are passionate about our customer's wireless happiness. Please allow me to assist and showcase this passion today. May I ask what computer and operating system are you using? If you are using a Windows based computer then have you verified that your security software isn't blocking the connection between the device and the software? If not then I would suggest checking this out first. Let me know the results once you have done so.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
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You need to enable USB debugging on phone, so the computer can see it as a storage device.
- Go into Settings, then scroll down to the bottom and click on About Phone.
- Scroll down to the bottom to where it says “Build Number”.
- Tap on “Build number” 7 times. After the third tap, Android will start counting down on how many taps are left before you can access the developer options, with a playful “You are now [insert number of remaining taps] steps away from being a developer”.
- After the 7th tap, you’ll get a “You are now a developer!” message.
- Now, go back to the main settings screen, and voila, the “Developer options” menu will be visible at the bottom, just above “About phone”!
- Developer options->enable USB debugging

