How do I get the voice to text to work in message

[lfturtle]

When I press the microphone to use the voice to text it turns gray like it's going to work, but it never does anything. How do I get the voice to text to work?

[vzw_customer_support]

lfturtle,

Being able to utilize voice to text is crucial these days. Let's work together on yours. How long has it been doing this? Is it something new or has it been like this for a while? Did anything change on your phone before this began: any software updates or new apps downloaded? What message app are you using?

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!