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How do I open a Yahoo E-mail attachment?
ayrehed
Enthusiast - Level 1
‎04-21-2015 10:02 AM

When I try to open an e-mail attachment (by touching the attachment and getting a pop-up that asks me if I want to view or save the attachment), no matter which I choose, it goes to the "loading" progress bar, and then I get this message:  Sorry, an error occurred. Please try again.  If this error persists, there may be a problem with the file you are trying to access.

Have tried with multiple documents, so I do not believe the error is with the file.

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vzw_customer_support
Customer Service Rep
‎04-23-2015 10:18 AM
ayrehed

Thank you for reaching out! We are here to help. What application are you using, is this the native email application or 3rd party yahoo application? Do you have other email providers stored on your phone? If so, do you receive the same error message when opening attachments? When did this start?

JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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ayrehed
Enthusiast - Level 1
In response to vzw_customer_support
‎04-26-2015 05:42 PM

Great news!  The Yahoo Mail Update fixed the problem.

Now, how to I sync my Facebook Contacts with my new Droid?  The old one did it easily...

Thanks!

   

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