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How do I uninstall an update?
MeanMightyMommyMonste
Newbie
‎10-22-2017 02:30 PM

I accidentally installed the 24.31.22.en.US update (the one released almost a year ago, I think before Nougat.) I HATE IT!  How can I uninstall this [removed] update that isn't letting my phone charge?

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: How do I uninstall an update?
Ann154
Super User
Super User
‎10-23-2017 09:11 AM

Once you install an update, you can't roll it back to the previous version. Have you tried a system cache clear through the recovery menu?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How do I uninstall an update?
Ann154
Super User
Super User
‎10-23-2017 09:11 AM

Once you install an update, you can't roll it back to the previous version. Have you tried a system cache clear through the recovery menu?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How do I uninstall an update?
stef7
Master - Level 2
‎10-23-2017 09:27 AM

Generally the "path forward" is simply that - forward, not backward.

Google clearing the system cache. If that doesn't work, back up your critical content and try a Factory Data Reset.

Another possibility, use the Software Upgrade Assistant (SUA) to install the most recent software version again:

Software Update - Software Upgrade Assistant (Motorola - Older Devices) | Verizon Wireless

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