How do i get my phone past the "Red Eye"?
Enthusiast - Level 1

I tried to check a text message last night and when touched my screen my phone rebooted(which it has been doing for 2 weeks now) but it got stuck at the start up Red Eye and I can't get it to go past that point.  I have tried holding the power and volume buttons down at the same time but all that does it restarts the phone and it still get stuck at the same spot.  I have let it die and charged it but still same issue.    PLEASE HELP!!  I need to at least get it turned on to make sure all my stuff is backed up.

Labels (2)
Re: How do i get my phone past the "Red Eye"?
Customer Service Rep

2RAK, I apologize for the issue you're having with your Droid MAXX. I've sent you a direct message about this. Please reply to it. Thanks!

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