How fix severe battery drain since 7.1.1 update?

[Meme73]

Ever since I did the 7.1.1 update on my phone (Moto Z Droid)it is all [removed] up!  Battery severely drains, only get maybe an hour of use..if lucky!  Phone dies even when says that has enough battery left.  Some of my apps aren't working correctly.  Tried everything to fix...and last resort did factory reset which actually seemed to make it worse!  I really liked the phone when I got it but now it is worthless!  I can ONLY use it if I keep it plugged in all the time.  So much for being a "mobile" phone.  I can't take it anywhere cause it will die in a few hours because the battery drains even when NOT in use and even in Safe Mode!  My phone was working fine before I did this 7.1.1 update.  I so regret doing it because it has totally ruined my phone.

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[vzw_customer_support]

Meme73, we certainly want you to have a working phone. I am sorry to learn that after the update you have had so many troubles. An update is to enhance the phone not hinder it. Based on your post you have done a lot of troubleshooting to try to correct this issue. When you did the factory data reset were your applications reloaded? If you go into Settings > Battery > what does it show that has used the most battery life?

TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BoomerD_]

First I want to say thank you for taking the time for this and how quickly

you responded.

So I have done it with and without the apps, neither way made a difference.

The two top consuming programs are Android os and screen. But as of late I

am pretty much plugged in all the time so I cannot even walk around for

more than a few minutes before it dies. My wireless device has become not

so wireless, lol.

On Dec 8, 2017 7:54 AM, "vzw_customer_support" <forums@verizonwireless.com>

[Meme73]

It changes everyday depending on what I am doing. There isn't a specific thing that drains it...maybe screen is a bit higher but not much. This battery drain even happens in Safe Mode so it isn't a downloaded app and this still happened after factory reset as well. Plus the battery drains when I am not even using it. When i leave the house my phone is at 100% and even if I don't touch it or maybe half hour to an hour it will be at 80-85%. All i know is that the 7.1.1 update really did a number on the OS.

There needs to be a way, like computers, that if an update totally screws up your phone a person can go back to before the update. Personally factory reset SHOULD do just that but doesn't. I think companies do this so that people will be forced to purchase new phones! Because from what I read online this happens to a lot of people after doing software updates. Why do companies who blatantly know this is going on..not try to fix it as they should and instead just wash their hands if it.

Sent from Outlook Mobile<https://aka.ms/blhgte>

[vzw_customer_support]

It's important for you to have a battery that is in good health, Meme73. I understand you experience battery drain while in safe mode, and after the factory reset. Can you clarify how soon did you notice the issue happening after the factory reset? Please also clarify when you restored your apps after the update. Since completing the update and experiencing the battery draining, have you noticed a change in your service?

AndreaS_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Meme73]

My battery was fine prior to downloading the 7.1.1 software update. Immediately after my battery started draining severely and some apps were acting up. I waited a bit before doing factory reset, I thought Motorola would send out a fix since when I researched it online lots of people who had a Moto Z were saying the same thing. Then a month later another system update came out and when I downloaded it, my phone got significantly worse! When I did the factory reset I did not add ANY apps back on right after....I used it a few days without, and still the same battery drain. In fact, since the factory reset it seems to drain even faster. I get maybe an an hour of use if I'm lucky on a full charge(just searching Google) Its this 7.1.1 update...it did something to my phone!!! What I want is to take this 7.1.1 update off and reinstall it or keep it off permanently. This is my second Motorola purchase and It Will Be My Last! Their batteries are horrible! Like u said....a download is SUPPOSE to make your phone better, but this has destroyed my phone and has made it worthless!

Get Outlook for Android<https://aka.ms/ghei36>

[BoomerD_]

Ok the issue started right after the last two phone updates. I waited 24

hrs before downloading any apps just to make sure they weren't causing the

issue. I've done so much research and what not that I'm just at my wits end

and I am wondering why I'm still paying for a mobile device that isn't

mobile at all. I cannot go anywhere with my phone without being plugged

into some sort of power. I have talked to several different Verizon stores

and they all tell me the same thing, "there is nothing they can do, and I

just have to deal with it until I get a new phone." I've been a loyal

Verizon customer for over 20 years and never expected that kind of

response. I'm. Not sure if I need a new phone or just a new battery for my

phone. But this problem is over a month long and I just want an answer

about what to do.

On Dec 12, 2017 5:17 AM, "vzw_customer_support" <forums@verizonwireless.com>

[Wiz632]

I know you said you disabled all the apps, but are you sure?  When my gs6 updated to7.1 it downloaded a slue of "power saving" apps that run in the background, along with a few data, system, and ram managing apps.  All they did was slow the phone and kill the battery.  It took forever to try and disable them all, and sadly after a day or so they would either reinstall or re-enable themselves without my permission.  The one that gave me the most trouble was power saver,I am not entirely sure if it was connected to the update but I believe it was, which cut the battery life almost in half.  Peel smart remote is also a huge pain in the neck and a massive power drain, if it is on your phone never activate it if you can avoid it.  I thought I had removed it about six times yet I would turn my phone on and it would start back up.  I thought the disable option in settings actually disabled the app but it would appear it was more of a suggestion than a system command. 

[Meme73]

I have a Moto Z, it doesn't have any of the apps you talk about.  But I am sure 7.1.1 downloaded some junk that [removed] up my phone.  From what I read people say wait till Oreo comes out and hopefully it will fix.  But it shouldn't be that way...if a download comes out and  [removed] up a persons phone, then the companies that make these phones should take responsibility for it.  At least send a fix to people whose phones got  [removed] up by a bad download.

Get Outlook for Android<https://aka.ms/ghei36>

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[vzw_customer_support]

Having a reliable battery is essential, Meme73. I have sent you a Private Message to best assist.
NicoleB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Meme73]

I responded to your private message but have not heard anything back.

Get Outlook for Android<https://aka.ms/ghei36>

[Meme73]

I received your message and replied back with the information you requested and I have heard Nothing back.  I am Extremely unimpressed with Verizon Customer Support!!!!

[NATLCAL]

I am having the same issue.

After updating my phone my battery life has decreased more than 60%

Is Verizon planning on deploying an update to resolve this issue?

[Meme73]

I downloaded mine back in August and no fix yet.  Both Verizon and Motorola(Lenovo)originally were giving people suggestions on how to fix and then suddenly went silent.  Most assume because they don't know how to fix this.  Here is an on going post on Lenovo website where everyone is having the same problem.  People are talking Class Action Lawsuit because this is totally unfair for a Company to sell us a phone where a download(which is suppose to improve the phone) makes the phone just a brick!  Currently I can ONLY use mine when it's plugged in, as soon as I detach it shuts down and shows battery is dead.  Then when I plug it in it starts charging from like 75%.  Very frustrating!

Moto Z - extreme battery drain after 7.1.1 update - Lenovo Community

[vzw_customer_support]

NATLCAL-

Yikes, that definitely sounds frustrating. Updates are supposed to enhance your phone, not cause issues. Let's figure this out together. When did you complete the update? Can you tell me how long your battery typically lasts on a usual charge? 

AmberK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Meme73]

To AmberK, I already answered these questions before, a Verizon CS rep asked me these same questions...since I am the one who started this thread.  They then private messaged me for info and asked if could do diagnostics for which I said OK....and that was the LAST I heard from them.  Downloaded 7.1.1 back in August.  Phone was working fine before and right after the download the battery issues started.  This is NOT new...it is posted EVERYWHERE online....that the 7.1.1 download was tainted somehow and totally [removed] up the phone.  I read somewhere that the wrong version of the 7.1.1 download was sent to the Moto Z, which totally [removed] up the battery.  My phone now ONLY works if constantly plugged in...it will die after a few seconds after I unplug it even though it says 99%, then it shows the battery dead symbol.  Then when plug it in to charge it will say it is 75% already charged.  This happens EVEN when I the phone is turned off.  I know for a FACT both Verizon and Motorola know about this and basically have chosen to ignore it.  Unfortunately, I waited thinking Motorola or Verizon would do the right thing and send a fix for this to everyone since it is a widespread problem.....I was very very wrong.  So we all wait now (or have moved on and bought different phones other than a Motorola) in hopes the the new OS Oreo will fix this [removed] since people who are more tech savvy than myself who reverted back to 7.0 resolved this battery issue.  What I tell people....Do Not under any circumstances download 7.1.1 unless you want to end up with a worthless phone and if you are looking to buy a new phone do not purchase from Motorola...find a reputable company that actually cares about it's customers!

[vzw_customer_support]

Meme73,

I appreciate all of the details you've shared so far on this, as a battery that won't hold a charge can really dampen how you use your phone. Let's not give up yet though. I have already reached out to the other rep that sent you a PM, so when you get a response to that, please continue through that channel for the best help. You had said that you used both Safe Mode and completed a factory reset on the phone - both very good steps so far. However, have you recalibrated the battery itself yet? The way to do this is to let the power run almost out (5-10%), then press and hold the power button for about 10 seconds until the phone reboots. Plug in the original charger at this point, and allow the phone to charge to 100% (leave it on the charger overnight). After this is done, if you are still getting this shorter battery life, go to Settings > Battery after the 100% charge and a full day of use and take a screenshot of it. We'll need to see that in the PM you received earlier.

RussellM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[roofteacher]

customer service.

Our Droid will not even run without being plugged in. It is not even paid off. What gives???

[roofteacher]

Customer Service - I bet this is it huh?

Problem:  after updating 7.1.1, battery drain becomes excessive.

Possible solution: look in your apps for a piece of garbage called "AppFlash."    Verizon baked this in to the update and pushed it onto your phone when you weren't looking.

After taking the update my battery life was horrible and I was lucky to have 35% after 5 hours of light use.

Then I found AppFlash.   I cleared the data and cache, then disabled it.  ( you cannot remove this horrible intrusion on your life....only disable it.)

Now after 5 hours of light use, I'll have 75% battery.

Please try this and let others know your experience.   The Verizon reps will never admit to this app being a problem.

[joeducati]

My Moto Z is doing the exact same thing!  I've cleared cache, done a factory reset twice, tried to condition the battery, nothing is helping.  I even bought a moto mod battery pack and the phone battery does not even take that charge anymore!

[Wiz632]

I agree that there should be an option to for lack of a better word downgrade the os on the phone, you can do it with windows after a few hoops, but alas that would make too much sense.  I tried looking for a way to do it with android os but it is extremely convoluted and more than likely you end up with a paperweight.  And for most of the options to downgrade android os you have to root your phone, which you currently cant do above android 6 or something like that.