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Ever since I did the 7.1.1 update on my phone (Moto Z Droid)it is all [removed] up! Battery severely drains, only get maybe an hour of use..if lucky! Phone dies even when says that has enough battery left. Some of my apps aren't working correctly. Tried everything to fix...and last resort did factory reset which actually seemed to make it worse! I really liked the phone when I got it but now it is worthless! I can ONLY use it if I keep it plugged in all the time. So much for being a "mobile" phone. I can't take it anywhere cause it will die in a few hours because the battery drains even when NOT in use and even in Safe Mode! My phone was working fine before I did this 7.1.1 update. I so regret doing it because it has totally ruined my phone.
Profanity removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
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So the issue was not really resolved on the original hardware but I was able to do a warranty replacement and my battery is again lasting most of a day unless I use a taxing app or stream video continuously. Based on the behavior I saw from the phone and the testing that I did on it, when 7.1.1 was installed on the phone something changed in the way the phone managed the charging and being plugged in. Do to that the battery reached the end of its life much sooner than originally projected, considering a full charge only gave about an hour of use or less by the time I received my replacement.
Now this is all speculation at this point but Verizon/Motorola should be able to test this out and validate my theory.
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As a follow up my phone died this morning at around 67% and would not turn back on until I plugged it in again, at which point the battery reported 67% charged. When I got to my office it had gone up to 88%. I then rebooted the phone and it came back up at 8%.
As my screenshots show there was less than 4 minutes between screenshots and the only thing I did was reboot the phone.
Once the phone is back to 100% I will start taking more screenshots of the battery status page on the phone.
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Exact same symptoms for the most part.
We have noticed that at times it lasts a few minutes, but mostly it shuts down when the first app is opened immediately. No matter which app is opened. And this phone lasted a day or more until this update was recieved. Now it is less than a half hour no matter what.
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My XT6150 (Moto Z Force Droid) is having battery issues like no other. My Incipio battery pack died on me (which I have no idea why) and also my phone shuts off immediately at 15% where before it would shut off at 1%. This is ridiculous and frustrating to the nth degree.
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I also have a Xt6150. Here is the problem. I tried this with my phone and my daughters' who has the same one.
If you have battery draining (after 7.1.1 upgrade), your battery will not be calibrated.
here is how you can get you phone working for more than 20hrs at one charge :
Go to recovery mode (vol down, power ) at menu scroll down with vol down to recovery mode. when phone comes back, press power key and tap power up key ) menu will appear, you choose delete cache.
when it reboots, turn power off . put phone on your charger. let it charge( not turned on) until it reaches 100%. Actually it is not 100% it thinks it is. Now turn on your phone again. you may see only 68% or so. That is because turbochargers only charge till 70% then switch to regular mode, but this mode does not work when the phone is off. so you have to charge the remainder 30% when phone is on.
you can plug it back in and charge like this, until it reaches 100%. I personally turn it into airplane mode.
when the other 30% is charged on the phone, (unplug, and check %. if its not yet 100 when you unplug, charge it some more ) it will discharge at regular rate till empty . In my case this is always around 25 hrs or so. with some phone use and browsing.
I also recommend letting it discharge in airplane mode completely before you start re-using the phone.
If you don't, the phone will discharge quicker, and not recalibrate fully. I also recommend swithcing on the battery saver (in the battery status screen)
You can monitor discharge with the free ampere app( download it) the free one has ads) .
you can see how much your phone charges or discharges. usually, with heavy use, you wil be negative, even while charging. That is why the battery calibration can't fully work if you keep on using your phone while doing this. Be Patient and let it discharge without much load, ( It may take 24 hrs or so , but its worth it). Do this during a weekend or so.
once fully discharged, you can plug your phone in, let it charge offline first, then, restart and recharge the remainder 30%.
That's it your phone battery should be recalibrated.
Note : people recommend to do this procedure maybe every 2-3 months but not more, as it burdens the battery more than it would do good concerning the lifetime of the battery.
Here you see : after 14 hrs in mostly airplane mode (during recalibration process). still 6 hrs left.
remember : if you start using the phone at great discharge during the recalibration process .. after a while, it will degrade rapidly, because it has not fully recalibrated yet.
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Recovery mode only says "no command" waits a minute or so and reboots.
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His phone now says "We're planning an Android 8.0 Oreo update for your device . . . check back in a few weeks"
Seriously hoping this update resets whatever the 7.1.1 update messed up on this phone. Too much money spent on these devices for the MFG to mess them up with poorly validated updates!!!
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I also have the Moto Z Droid from Verizon, and am having the same battery problem. I've tried all these suggestions and none of them have worked. It appears to be an issue with battery failure. At this point, I only get about 20 minutes of service even with my incipio battery mod. My phone is a couple of months out of warranty. I don't want to pay $150 to fix it. This is obviously a hardware issue that Motorola/Verizon should stand behind. I'm hoping I'm mistaken and there's a software fix for it, but after reading most of this thread (and many others) there doesn't appear to be one. Is there anyway to get the companies to stand behind the phones with a free repair for the defective battery?
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simplem, We want to make sure everyone has a working phone. Your battery life is important, and we will look into this for you. I know that you stated that you tried some troubleshooting steps, but I need to make sure they were the right ones. Follow this link for instructions on how to extend your battery life: http://spr.ly/6589DiJLh
Ralpht_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I have followed all the troubleshooting steps for poor, erratic battery life with no success. Right now, I cannot use the phone off of the charger because it dies within 5 minutes of unplugging. None of the clear cache, safe mode, FDR, or Battery calibration steps help. The battery appears to be failing. The inability to fully charge the phone, the slow rate of charging, the erratic battery level after restart, and unpredictable nature of the battery level when the phone automatically shuts off makes it seem that the battery is the problem. There is a 200+ page thread in the Motorola forums about this issue and MANY of the 2016 Moto Z Droid phones are having these problems. It makes me think there was a bad batch of batteries or a design flaw. I also wonder is the turbo charge (rapid charging) damages the battery life. I would love to return the phone and get a replacement but I'm a few months out of warranty. I don't want to pay $150 to have a battery replacement. What is my best course of action?
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vzw_customer_support
"simplem, We want to make sure everyone has a working phone. Your battery life is important, and we will look into this for you. I know that you stated that you tried some troubleshooting steps, but I need to make sure they were the right ones. Follow this link for instructions on how to extend your battery life: Extend Battery Life - Moto Z Droid Edition / Force | Verizon Wireless
Ralpht_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"
LOL! Not only have you not read all these problems in this thread that are unresolved by any provided troubleshooting, but you provided a dead link. Verizon should be buying all these broken phones back, providing stiff discounts on replacements or repairing them for free. You have no answers for the update that ruined our phones except patronizing statements, like "We want to make sure everyone has a working phone."
I had to go purchase a new phone because of this with no help from Verizon or Motorola/Lenova after the update.
Thanks A LOT!
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I've been following this thread for months hoping for a solution that didn't require going without a phone for weeks while mine is being repaired. I see now Verizon and the software developers have done nothing to correct a problem they induce. I'm surprised a class action hasn't being initiated, but I'm watching and ready to join when I see one.
In the meantime, has anyone heard a release date for Oreo 8.0 on this phone? And is there any chance it may fix what they broke in 7.1.1?
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The exact same battery drain on my Moto Z, it shuts down randomly now, can't count on the phone being alive off the charger at all now. I just did the Oreo update at work and the same random shut down is happening. I'm frustrated with this phone beyond belief! I've owned several Motorola phones over the years and this will be my last one!!
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joeducati, we want to make sure you have no problems with your phone battery and we'll definitely do everything we can to help you. We have some troubleshooting steps for short battery life you can follow on our website for the Moto Z. I'm sure these will help with your battery life. https://www.verizonwireless.com/support/knowledge-base-83067/
Jesus_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Verizon is deaf on this problem, and apparently dumb, as well. For months now we have had a notice on our phones that the Oreo update will be coming in a few weeks. LOL, the joke is on Verizon customers.
And the battery drain? Deaf and dumb.
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JGwiz, we understand how important it is to know when to expect a new software update for your phones. Please click on the following link to get all the updates and know when the new software release will be available for your phone.
https://forms.verizonwireless.com/dgf/optin/2012/08282012_general_optin/ |
Also to address your concern about the battery drain. The last thing we want is for you to be without of a phone because you ran out of battery. To better assist, could you please elaborate more on this issue?
Monica_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I just saw this post. I read through like 11 pages of responses to your post and never saw anything but completely useless replies from Verizon. My Moto Z started doing this about a month ago, I called Verizon, and was told the phone had a defective battery. And apparently they have known this for a while. They replaced my phone immediately with a phone that is supposed to have a good battery in it - like sent it overnight and I had it the next day. I didn't read the last couple if pages, but in what I read, I never saw a response from Verizon telling you about the defective battery. That would have been a lot simpler than the run around you got from the online "customer service". Hope this helps!
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I agree about the responses from Verizon...they were pretty useless and not very helpful. They know there is a problem with the battery, but don't directly address it here.
Unfortunately, I'm a couple of months out of warranty, so I'm out of luck...or so I'm told. I'm glad you were able to get your phone replaced so easily. I think Motorola and Verizon should stand behind this documented issue beyond the one year warranty. It's obviously a design flaw.
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I agree, I'm 1.5 years into my Moto Z ownership and ended up buying a new phone and paying off my useless Moto Z early. It got so bad that I couldn't use the phone without it being plugged in, unreal!!!! I tried all the "trouble shooting" with no luck, waited until Oreo was released hoping that may fix the problem, no luck there either! Verizon does not want to admit there is a known issue with these phones and to try to do anything for us. I can't even trade the phone in because it will not boot up totally without being plugged in!!
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Well, I got frustrated enough with the battery issue that I attempted to do the battery swap myself. I watched a couple of Youtube videos and got the correct tools and battery through ebay ($15 and looks to be genuine Motorola GV30 battery). The job was harder than it appeared and the videos didn't give adequate instruction or cautions for the proceedure and I damaged the LCD in the process. It's a lot harder to get the phone open without damaging anything than the videos make it look. Bummer. So now there's the expense of a new LCD in addition to the battery. The total cost to repair will be about $130, so still less than what Motorola charges to do the battery repair, but I hated to make that mistake.
After thinking about it, I decided it wasn't worth putting another $100 into this phone. Because there is no support from Motorola or Verizon on this issue I decided to look around at other deals. I found a good deal on a new iPhone 8+ and switched carriers to a lower priced competitor. Verizon and Motorola lost me as a customer because of their lack of customer service on this issue. Good luck to the rest of you.
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They like adding useless apps to your phone. Almost seems it's on purpose to force customers to buy new phones.