I cannot download a driver for my photos on Turbo
ajh917
Newbie

Many fails trying to download a driver for my Turbo..All attempts "failed to download".  Windows updates automatically.

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Re: I cannot download a driver for my photos on Turbo
vzw_customer_support
Customer Service Rep

Help has arrived  ajh917. We understand the importance of being able to save your photos. Have you tried using apps on your phone to back up photos such as the Verizon Cloud? For more information click, http://vz.to/2bIS4OY Can you clarify the make and model phone you have? Are you attempting to download the driver via USB cord that came with the device?

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I cannot download a driver for my photos on Turbo
ajh917
Newbie

I have a Motorola DroidTurbo Xt1254 and my photos go to the cloud.  i use an  usb cord to my Gateway PC and no drive appears.  I have downloaded the drive from Motorola website and it fails to download.  I have followed Verizon steps and still no drive appears.

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