I thought Gorilla Glass was better than this...

[tyler1218]

My phone fell 2 feet. Destroyed the screen. A small drop should NOT have broke what is told to be strong glass. Another lie from Verizon. So far, my customer service experiance has been garbage since I signed up. A little low. So $99 later, which I'm told by MULTIPLE co-workers that they pay $50 for deductibles, I'm on a new phone.

When my roommates phone can fall off a roof onto a sidewalk and suffer a MINOR DENT in the side...somethings wrong with mine clearly. But Verizon won't compensate for the this when they should. I feel my glass wasn't up to what it should have been.

Very upset about this. Especially hearing about others paying $50 for the deductible and I paid $99 which I couldn't afford.

[tyler1218]

I said new phone. Sorry, used phone. Why is it I paid $199.99 for a NEW phone and when it breaks I'm given a previously broken one?

[commonsense101]

Because you broke yours and that's how insurance works. Did you have a screen cover or a case something to prevent reverberation??

$50 is for non smartphones, iphone is like $160

[B33]

By broken were is broken at..? 

[Wildman]

You do realize Verizon sales the phone not makes it so the claim made about the hardware is from the manufacture not the service provider.

[herbst1]

so if you bought a new car from lets say honda,  you rear ended someone at 5mph and ruined your bumper and headlights would you complain to honda that the bumper and head lights rated at 15mph should be replaced for free??? you dropped a cell phone that is partly made of glass. depending on which part of the phone hit the ground first plays a major part on whether the screen cracks .but again, you dropped the phone. why would anyone but yourself be to blame???

[commonsense101]

Taking ownership is too hard for most americans.

its always someone elses fault

[ejf74]

You're right, a 2 ft drop shouldn't have done this.  I've dropped my phone several times from 2 ft up to about 5 ft distances and my screen hasn't even a crack in it.  Nor does the case have a dent in it.

It's not a matter of not taking ownership of a problem; it's a matter of getting a bad replacement or a device received from a bad batch with known flaws.

[budone]

It has more to do with how the phone hits the floor or concrete (Flat, corner, front, back, etc), than the distance it falls.

[lingo]

Honestly, Man up.

You broke it.

If you wanna complain to the manufacturer go for it.

Verizon gave you a brand new phone. How you treat it is your business.

P.S. Verizon has nothing to do with the insurance deductible. They don't get that money. Asurion does.