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I would love this phone except when I call anyone, THEY CAN NOT HEAR ME. There's no point in having a phone if no one can HEAR ME talk. Please advise.
Ihatemydroidturbo
Enthusiast - Level 2
‎12-03-2014 07:04 PM

I would love this phone, but when I call someone, they cannot HEAR me talk!  I have tried everything, and yes, I do know how to make calls on a cell phone.  Please advise!  Otherwise I will have to send it back, and that will be TWO WEEKS without a phone, because my Droid 4, which I loved, died.  Thank you!

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vzw_customer_support
Customer Service Rep
‎12-05-2014 07:24 PM

Hello Ihatemydroidturbo!

I am so sorry you're experiencing issues with your device! Did you purchase it directly from our website? If so, you can bring it in to exchange at a corporate store. http://vz.to/1l7u4mz

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Ihatemydroidturbo
Enthusiast - Level 2
In response to vzw_customer_support
‎12-05-2014 11:16 PM

Hi, I did buy it directly. What do I need besides the phone when I go to

the store?

In a message dated 12/5/2014 10:24:53 P.M. Eastern Standard Time,

forums@verizonwireless.com writes:

(https://community.verizonwireless.com/)

A message from the Verizon Wireless Community

(https://community.verizonwireless.com/)

(https://www.verizonwireless.com/wcms/consumer/explore.html)

(http://www.verizonwireless.com/wcms/consumer/shop.html)

(http://www.verizonwireless.com/b2c/myverizonlp/) (http://www.verizonwireless.com/support/)

I would love this phone except when I call anyone, THEY CAN NOT HEAR ME.

There's no point in having a phone if no one can HEAR ME talk. Please

advise.

created by Verizon Wireless Customer Support

(https://community.verizonwireless.com/people/vzw_customer_support) in DROID TURBO - _View the full

discussion_ (https://community.verizonwireless.com/message/1187369#1187369)

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vzw_customer_support
Customer Service Rep
In response to Ihatemydroidturbo
‎12-08-2014 05:22 AM

Thanks for offering these details.Is there no audio at all during every phone call? Have you tested Bluetooth or speakerphone? If the device was purchased in store within the last 14 days you can take it back to that location with all the original equipment and packaging. I am eager to see you enjoy the phone!


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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solomsr
Enthusiast - Level 1
‎12-11-2014 02:49 AM

I'm having similar issues. VZW replaced Sim card and hopefully that will fix the issue. If not then hopefully a replacement! I'm out of 14 day window though...

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vinnybagodonuts
Newbie
In response to solomsr
‎12-16-2014 05:28 PM

My fiancee and I have same issue with both our turbos.

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Ihatemydroidturbo
Enthusiast - Level 2
‎12-16-2014 06:25 PM

Update!  Verizon worked with me and I got a replacement, and now everyone I call can hear me and I am VERY HAPPY!  The non-hearing may be some kind of mfg. problem (just my guess).  But Verizon's customer service hung in there and we worked it out and now I totally love my Droid Turbo.  My advice: get with Customer Service and see whether they can help you, too!

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