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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Is My Broken Microphone Keeping Me From Answering Calls?

I have the same problem with my Moto X.  Happens on every call - caller can't hear me and I can't hear them, unless I turn on speaker phone.

It happens both with the case on and off.

No damage to phone or jacks.

It seems to maybe be a software issue?  The speakers work for listening to music and for voice to text.

Re: Is My Broken Microphone Keeping Me From Answering Calls?
Customer Support

Abigail_1 that is a great phone. We want you to be able to take full advantage of it. When did this first begin? Were there any recent changes to the phone like a software update or new apps?

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