I have the same problem with my Moto X. Happens on every call - caller can't hear me and I can't hear them, unless I turn on speaker phone.
It happens both with the case on and off.
No damage to phone or jacks.
It seems to maybe be a software issue? The speakers work for listening to music and for voice to text.
Abigail_1 that is a great phone. We want you to be able to take full advantage of it. When did this first begin? Were there any recent changes to the phone like a software update or new apps?
RosanneM_VZW
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