Lost sound on calls

I've had this phone for about a month or so and besides the size of it, it's awesome.

However, in the last few days, I've lost all sound on calls. Putting the speakerphone on allows me to hear things going on in the call, so I know it's connecting (I can also see the phone I'm calling ring). At this point, I've done a factory reset and removed the last few applications I've installed so I'm kind of at a loss why the earpiece just up and stopped working.

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Re: Lost sound on calls
Customer Service Rep

Hello nonades! Sorry to hear of the trouble you have been having with your phone. You sound pretty familiar with it from the troubleshooting you have done so far! I want to check into this further for you. I have sent you a private message here in the forum. Please check your inbox and reply to my private message so we can get started. Thanks in advance!

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