MOTOROLA EDGE PLUS 5G 2023

[todd-dj-reese]

Hello Everyone, My name is Todd.

I currently have the Motorola Edge Plus 5G 2023.  In my opinion it is an outstanding phone.  Unfortunately Verizon does not offer it so I had to buy it from Amazon.  I got it because the phone that Verizon sent me when I upgraded recently was the Motorola Edge plus 2022 5G UW, which would not always work, Sometimes I was able to fix it and sometimes I was not able to fix it.  Of Course that meant that I had to either call Verizon repeatedly or make repeated trips to a Verizon store.  Needless-to-say, I finally just gave up and bought the Motorola Edge Plus 2023 from Amazon, I think that it is an EXCELLENT phone.  However recently I had to do a factory reset on it, After the reset I noticed that I was able to install the required apps with no issues.  However, when I tried to install my apps from the Google PlayStore, I have not been able to do it, This issue JUST OCCURED.  I have had reason to reset this phone in the past and I have been able to install ALL of my PlayStore apps with no issues.  However, recently I have been unable to install my apps my apps without first disabling Google Talkback.  I have never had to do that when I have reset this phone in the past.  This is a real big issue for me as I am not able to see that well.  I have contacted Motorola, I have called Verizon And I have even visited a Verizon store, I have even talked to Google about this BY EMAIL.  And the only solution that anyone can come up with is to temporarily disable talkback until I can get to the section of the PlayStore where it lists ALL of my apps, and then turn talkback on again.  But since I cannot see very well that is quite a bit o work for me.  I am able to click on the Manage Apps & device screen with no problem, But once I do that I cannot change the filter from Installed (which shows the apps that are currently installed on the phone)  to Uninstalled (which shows my apps).  Many people I have talked to tell me that I should not have to disable Talkback.  Any help on this issue would be greatly appreciated.

[vzw_customer_support]

We're sorry to read about the issue with your device. Were there any changes to the device before this started? ~Peter

[todd-dj-reese]

Hello Peter. it is Todd with one last bit of information for Yow.

Since the original problems began with my phone I have tried RESETTING it via the BOOT-LOADER by pushing the VOLUME DOWN and the POWER keys at the same time, With WIFI and with MOBILE DATA. when that did not work, I tried to reset my phone by going to SYSTEM < RESET OPTIONS < ERASE DEVICE - factory reset, I tried it that way WITH and WITHOUT WIFI and WITH and WITHOUT mobile data.

As for the network outage that I mentioned earlier, For now I am just going to keep in contact with Verizon about it.

I have a SMART-SPEAKER that I am using as a second line for now.

Neither option worked, in fact with both options my phone asked me to do what seemed like another factory reset

[vzw_customer_support]

We will get your device working properly. We sent a Private Message to assist you. ~Geo

[todd-dj-reese]

Hello, this is Todd Reese.  Unfortunately the problems that I have been having with my Motorola Edge Plus 2023 have turned in to a GOOD NEWS - BAD NEWS situation.

FIRST THE GOOD NEWS - as of Sunday June 2 2024 I have been using an E-SIM (A previous Verizon representative took my information so he could send me a physical SIM card, In the process the representative emailed me the code that I needed to activate an E- SIM which is actually what I wanted so all is good as far as that goes, I just wish the representative had told me that he had done that, that would have made things a lot easier for me.  Because if I had known that then I could have activated the new E-SIM myself in a matter of minutes.

NOW THE REAL GOOD NEWS since I have activated the new E - SIM I am able to send/receive phone calls and text messages once again  

The only problem that I have found so far is the inability to DOWNLOAD/INSTALL my apps from the Google PlayStore , The apps that the system needs DOWNLOAD/INSTALL just fine though.

[todd-dj-reese · Accepted solution]

Hello Todd once again.  I have an update regarding the problems that I have been having with my Motorola Edge Plus 5g 2023 smartphone.  As I stated in my original message I NOT ONLY HAD PROBLEMS INSTALLING MY GOOGLE PLAY STORE UPDATES, But on Friday April 30 2024 I also found that I could not install MY APPS from the Google Play Store unless I disabled Google Talkback first.  Well today is Sunday June 2 2024.  One of the representatives that I spoke with at Verizon said that he was going to send me a new SIM card, As it turns out, what he wound up doing was emailing me the instructions for activating an E-SIM, I just did not realize that he had done that until I checked my email earlier today.  WELLI followed those instructions and wouldn't You know it, things seem to be working now.  

[vzw_customer_support]

Hey there, Todd, we know it's important to be able to download apps from the Play Store. At this time, is your software up to date? What happens when trying to download an app? Are you running into an issue when trying to download over cellular and WiFi?

-Lauren

[todd-dj-reese]

Just to bring you up to speed with my latest troubleshooting steps, I have gone through the reset options on my phone, I have reset EVERYTHING that is available in the reset options including the base band settings, After doing all of that, I still had 91% battery, So I decided to do one last factory reset.  Once that was complete and all of the necessary apps were installed from the Google Play Store, I made sure that all of the system software was up to date, I did not need to update anything since everything was already up to date.  After I was sure that the system reset was successful and all software was up to date I immediately charged my phone for 2 hours.  Once my phone was fully charged, I tried to install my software once again. Unfortunately, going through all of those extra steps did not help.  I finally decided to install the necessary software from the Google Play Store Library, I was not to sure if that would work, But I decided to try it, I was able to install MY personal software using that method.

[vzw_customer_support]

@todd-dj-reese  wrote: Hello Todd once again.  I have an update regarding the problems that I have been having with my Motorola Edge Plus 5g 2023 smartphone.

todd-dj-reese, we are glad to read that your issues have improved after the e-sim activation. Please let us know if we can offer any additional assistance in the future.

-Andi

[todd-dj-reese]

Thanks for the help.  As far as the eSIM goes, Well I really just have to laugh about that since the rep did not even tell me that he did that, BUT I AM THE ONE WHO FOUND THAT E-SIM ACTIVATION INFO IN MY EMAIL!!!.  The only problem that I am facing now is that for some reason my phone will download/install the updates that it needs from the Google PlayStore just fine, But I cannot View, Download or Install my apps.  I am NOT 100% positive BUT I THINK that my phone may have came with a custom ROM, (My phone is running Android 14).  I have had to Factory Reset this phone in the past and have had NO PROBLEM installing my apps until now.  I do have Verizon 5G Internet service, A Verizon representative told me that Verizon 5g Internet is not available in my area so I may lose Internet service at some point, Could that have ANYTHING AT ALL to do with this, I SERIOUSLY DOUBT IT SINCE ALL OF MY OTHER DEVICES ARE WORKING LIKE A CHAMP!!!.  I am trying to see if I can find a way to reach out to Google Play, But as You may already know that has been awful hard to do since the pandemic

[vzw_customer_support]

We appreciate the insights. If you don't mind me asking, is your device software up to date? How much free memory space does it have?

~Maria

[todd-dj-reese]

My device has 488 gigabytes of free memory.

As a rule I do my best to make sure that the software on all of my devices is as up-to-date as it can be, Which is why I was surprised to find that my device WILL download the updates that it needs from the Google Play Store (so I do still check for updates).  However I find that I cannot download my software from the Google Play Store, Unless I either search for all 40 of my apps one-by-one, OR disable Google Talkback,  which puts me at a major disadvantage because I cannot see that well.  When I have done a factory reset on my phone in the past.  I have NOT had to search for my apps one-by-one OR disable Google Talkback, I was able to Install and Download EVERYTHING with no problem.  Do You think there is a chance that my end of the Verizon 5G network could be to blame for this?.  ALL of my other devices seem to be working just fine, so I really do not think that my network is to blame for this, I just thought that I would throw that idea out there JUST IN CASE.  I think that I may also be having Call Qualith  Issues.  ALL of these issues have been happening for about a week .

[vzw_customer_support]

I want to make sure we understand, todd-DJ. So you are having an issue downloading software? What software version is your device on? Is auto update turned on for your apps? -Joe

[todd-dj-reese]

Hello Joe, This is Todd once again.  I just wanted to let You know that my Motorola Edge+ is currently running Android 14,  If You need any other Version information Please tell me exactly what information You need.  I also want to let You know that I think my phone is using a custom ROM,  Do You think that is part of the problem, If so what do You suggest that I do to resolve this issue?.

I will have to check to see if AUTO UPDATE is on or off.  But just to be clear, ALL of the necessary system apps seem to be updating just fine,  It is the apps that I have previously downloaded from the Google Play Store that I am having a hard time downloading, So far the only way that I have found to download and install my apps is to manually search for them.  However, if I disable the accessibility software that I use then I can click on Manage apps on device>Manage then I can see my apps.  However, that is a major inconvenience for me because I cannot see very well.  This never became an issue until recently.  In the past I have been able to download the System apps and My apps ALL without any problems.

[vzw_customer_support]

Thanks for following up with us, Todd. I certainly understand how important those accessibility options are as I use some of them myself. You mentioned previously about using a customer ROM with your device. Can you elaborate more about what that is, and what it does?

I don't want to rule it in or out without knowing more information, and I would agree it seems like a design flaw if you cannot update applications with accessibility options enabled.

-Joseph