Missing text message photos
OLP
Enthusiast - Level 1

I have a Motorola Moto Z phone with Verizon Messaging+. Recently I have noticed that photos disappear from my incoming text message after i initially view them in the message. Today I received a text with pictures. the text had a download button which I downloaded from. i viewed the pictures then later in the day they were gone. Can anyone tell me where they went? i have found no setting on the phone that would cause me to lose them.

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43 Replies
vzw_customer_support
Customer Service Rep

It's concerning to hear that these photos end up missing from your messaging application. Just to be sure, you are unable to view these images in your device's gallery application, correct?

HarleyE_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!     ๏ฟฝD7J๏ฟฝt ๏ฟฝ

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Not applicable

View text messages

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vzw_customer_support
Customer Service Rep

Ah, thanks for clarifying. Have you checked the Verizon Cloud application to ensure those texts and pictures were not downloaded already?

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cindi4Sam
Newbie

I did and they are not there. What next?

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vzw_customer_support
Customer Service Rep

Thank you for checking that out for us. How much storage do you have available? Are the device and application on the most recent software available?

JavierMD_VZW

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HollyNichols
Contributor - Level 1

Yeah mine are disappearing too.  NOT GOOD.  And Verizon is well aware of it.  I have the same Droid Turbo 2 phone.

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vzw_customer_support
Customer Service Rep

Weโ€™re troubled to hear you are missing photos from your phone and we want to be sure we take every step available to locate them.

When did this issue with the pictures begin? Is this affecting every picture message you receive on the phone?

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Double-0
Newbie

I have a Droid Turbo that is doing the same thing. They do not disappearing from every sender, but always disappear from the same sender. I have also wondered if, somehow, they disappear if the sender deletes them from their test.

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Double-0
Newbie

It just started a month or two ago.

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vzw_customer_support
Customer Service Rep

Let's figure this out, so you can enjoy the pictures that are sent to you. If you use the regular text messaging app, are you able to see the photos? While in Messages+, do you have a separate tab at the top for Photos where you can view these pictures? With a few more details, I am sure we can figure out what's causing this.

MichelleH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Sweete801
Newbie

I have the exact same issue on my motoz. My husband has the same phone and his pictures randomly end up missing as well. Hope you have an answer.

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vzw_customer_support
Customer Service Rep

@Sweete801

Itโ€™s important that you and your husband are able to retain these memorable moments on your wireless device as well. Please allow me to assist.

When did this problem begin on your wireless device? Have you and your husband recently installed any new applications or updated your device software recently? Please let me know so that I can further assist.

AnthonyTa_VZW

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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ  button under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

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Sweete801
Newbie

@AnthonyTa_VZW

Thank you for the response. I am not sure when this problem began. We both noticed that pictures were no longer in our message+ app about a month ago.

We have not installed any new apps. The only updates that are completed are the ones that Verizon requests.

Thank you,

Sweete801

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vzw_customer_support
Customer Service Rep

We appreciate any details you can provide. Have you checked your phones gallery for these images. What about the Verizon Cloud?

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Double-0
Newbie

Yes, I have checked everywhere they could possibly be. If I save them to gallery they do not disappear. They do not disappear from all contacts, just some. Boggles the mind.

โฃSent from TypeApp โ€‹

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Double-0
Newbie

I have checked the photo tab. The pics that go missing in the msg thread also go missing in the photo tab.

โฃSent from TypeApp โ€‹

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RichardLA
Newbie

This issue started about a month ago for me on Droid Turbo and Droid Turbo 2. I get a text with a photo and if I power my phone off for the evening, when I power up the next morning the text is there but no photo.

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RichardLA
Newbie

I went to the Verizon store and the said they have never heard this happening and have no clue.

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vzw_customer_support
Customer Service Rep

RichardLA,

That is definitely odd and we want to ensure that your phone is working as it should. What messaging application are you using? Does this happen with specific contacts or all?

AdamG_VZW

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Double-0
Newbie

Message +. Seems to be certain contacts, not all.

โฃSent from TypeApp โ€‹

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