Moto X (2nd Gen) Verizon messaging not sending or receiving pics

[buildingblockkids]

Regular text messaging working fine. Data is on, have wifi connection, updates complete, powered phone on and off, uninstalled/reinstalled messaging app, settings set to receive MMS, APN set.  Im not sure what else to do. Very frustrating. Tries to send and then message disappears. Previously sent and received pics are black now.

[vzw_customer_support]

Having the ability to use Verizon Messaging is important buildingblockkids. i'm sorry to hear you're having issues with this awesome application. Try clearing the app cache to help with this issue. Here is a link with the steps:

http://www.verizonwireless.com/support/knowledge-base-84374/ & http://www.verizonwireless.com/support/knowledge-base-84663/

Let us know if you still have issues after following the above steps. We are always here to help.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[buildingblockkids]

I cleared the app cache and Internet history and cache. Still not working

[extra contents removed]

Thank you,

Verizon Moderator

[buildingblockkids]

So I let you know I'm still having problems and no response... Very frustrated.

[removal required by the Verizon Wireless Terms of Service]

Thank you,

Verizon Moderator

[vzw_customer_support]

I appreciate you trying this buildingblockkids. Let's dig deeper and get your picture messages working again.

When did you start having this issue? Where are you located (zip)? Are you able to receive picture messages? What happens when you attempt to send a picture message?

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!