Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Moto X Gen 2 problem charging.

My Moto X gen 2 is slow charging (over 1 day).

I've cleared my cache numerous times and sometimes it will charge normally and sometimes not.

I've tried charging both powered on and off without a difference.

I've used different combinations of cables and Motorola chargers.

Any suggestions?

Re: Moto X Gen 2 problem charging.
Customer Support

We want to give you back the power to power your phone, lex251. Did this start after making any changes to the phone with new apps or updates? Does there appear to be any damage or corrosion to the charging port?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!