This morning July 7 2015 at 7:07 AM ET my phone updated to Version 23.16.3.en.US and it shows with a Status of Update Successful
Under About Phone it shows Android 5.1 System version 23.16.3.victara_verizon.verizon.en.US vzw
Since this update the phone will not connect to the cell/LTE network - shows 4G with a line across it and a "!" next to the network strength bars.
I have powered it down many times and also removed the SIM and no luck when it turns back on.
Any ideas?
Thank you.
That's definitely not a side effect we were hoping for, randyjay. The power cycle and SIM removal steps were a great start. What zip code are you in? Do you happen to know if any other Verizon customers around you that are having service trouble too? Try to use the Software Repair Assistant at http://www.verizonwireless.com/support/new-moto-x-update to improve the phone's performance and reset the software to properly connect to the network.
JenniferH_VZW
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