Moto Z 2 Play screen goes to black when I pick up incoming calls!
trishag1
Newbie

My moto z 2 play screen goes to black whenever I pick up incoming calls.  I've tried all the fixes I've found on the internet but nothing works!  Help please???  Thank you.

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vzw_customer_support
Customer Service Rep

It is important that you are able to use your screen during calls, trishag1. Are you able to complete the call after the screen goes dark? Does it return to normal when the call has been completed? Does the screen go dark during outbound calls?

 

PeterP_VZW

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