Moto Z Force Droid extreme battery drain since Oreo update
Looneyman
Enthusiast - Level 3

Recently, my Moto Z Force Droid finally received the long promised 8.0 Oreo update. And, like many, many others, Oreo has rendered my Z Force phone basiclly useless due to a ridiculously fast battery drain, even when the phone is sitting idle with the screen off. Just a week or so ago, before the trainwreck that is Android 8, the battery would last in standby mode for days, and would easily last an entire day of my "normal" amount of use. Now, when idle with the screen off the battery drains from 100% to 0 in less than seven hours, and if I actually try to use the phone the battery life drops to under two hours. This is unacceptable.  Personally, I think it's time for Lenovo and Verizon to step up and admit they totally messed things  up with this update, and either release a downgrade back to Android 7, or, if the rumors are true that the Oreo update did in fact damage these phones, replace all affected Moto Z Force Droids free of charge.

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401 Replies
vzw_customer_support
Customer Service Rep

Hello, and thank you for reaching out to us regarding your concern, Laurie. As the heart of our Verizon family, it breaks our heart to hear this information, and it's vital that we continue to review this further. Though we never want you to feel like we're making you repeat yourself or any steps you may have taken, it's vital we review this further. If you feel like the steps in the link provided earlier have not made any difference towards your device performance, our next step would be to Troubleshoot your device further. For this, we ask that you meet us either through Twitter @VZWSupport, or through our Facebook by clicking the following link : http://www.facebook.com/Verizon.

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Otherronklein
Enthusiast - Level 1

[removed] Customer after customer has told you the same thing. Most people with the problem don't even know how to use a forum. Most won't report a problem. Most who do are more tech savvy and and actually know what they are talking about. You apparently don't. You are being demeaning to us, your customers, by pretending this issue has something to do with our phones. It is clear what it is, so stop telling us to troubleshoot our phones when there is no fix for this problem. Just tell us what's being done to fix it. It is obviously not a a manufacturer problem either or it would be confined to a specific manufacturer. Please give us a break, help your company's reputation and report how the problem will be fixed! Do your homework. Test and troubleshoot phones yourself before you act as if the problem is on everyone's phone's configuration. Seriously!

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Dammaris
Enthusiast - Level 1

I agree Otherronklein, this is an impressive level of avoiding the problem. I have 2 Moto Z Forces and a Moto Play and they all have this issue so it's not just the Z force. We recently just paid off the phones and right now it seems the only way to resolve this is to break a 15 year relationship with Verizon and find a new carrier. I cannot continue to be given generic responses like "Reset your phone", "Have you tried resetting your phone"," Maybe a random calibration will help you".

To be clear, I don't want something for nothing, I want what I paid for. A phone that works, right now if I don't charge my phone every 2-4 hours I will have no way to call 9-1-1 if either of my kids is hurt.

Now to cover the auto replies, I have reset my phone to factory, I have calibrated the battery, I have change the SD card thinking maybe it was bad, I have removed ALL data that I can from the phone prior to another factory reset so it wouldn't redownload everything. I've disabled all the junk apps.

So I have 3 phones and 2 different models with this issue in my house, Verizon please explain this one?

vzw_customer_support
Customer Service Rep

Otherronklein, you're very important to us, and we want you to have the best phone experience possible. We regret that you're having problems with your phone. We know that this can be very frustrating, but we're committed to finding the answers that you need. To find the right answers to your issues, we need to have a full understanding of your specific symptoms, and rule out possible causes. Please share what's not working on your phone. What phone do you have? When did this start?

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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hootfish71
Enthusiast - Level 2

Verizon, is there not a way you can forge Motorola to do another "update" that goes back to what we had or put the option out there to go back?  I believe Verizon will lose lots of customers over this.  I know I have to get a new phone and mine is NOT paid for and it bothers me!  I am looking at an iPhone and I have NEVER been an iPhone person.  Will I leave Verizon ??  I might .... battery drain.jpg

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DIGMYSHOVEL
Enthusiast - Level 3

My battery in my Moto z has been on life support since the time the update finished I wish I could go back some how. Nothing on the phone changed except the update. Took it to a Verizon store and whatever they did had no effect. I've had this phone 2yrs without any battery issues now it shuts itself off at 30% life left and has to be connected to a charger constantly. Pretty coincidental it started the day it updated. 

vzw_customer_support
Customer Service Rep

I know how much I depend on my device to be there when I need it DIGMYSHOVEL and I know this is the same for you. I am so sorry for the battery issue you are having, don't worry we will get it resolved. I realize you said nothing has changed, does that include no new apps or app updates? Is there any physical or liquid damage to the phone?

Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DIGMYSHOVEL
Enthusiast - Level 3

No damage or liquid concerns.  No new apps.

Updated to 8.0 and now I have 45mins from 100% to dead.  If it shows around 30% and I try to take a pic it shuts down (0%) and will not power on until it charges up to around 7%.

LacyS
Enthusiast - Level 2

I have had the same issues.  My battery life is ridiculous and getting worse.  I have tried everything suggested including restarting, clearing all the apps, keeping it plugged in whenever I can, changing all my WiFi, data, and location settings, deleting unused apps, making sure apps are staying open and using battery power, I have not damaged it in anyway and the ONLY this g different is the update to Oreo and I hate it!  It has messed up so many apps and notifications and taken 2 months for me to adjust things to where I want them but my battery life is non-existent and I'm ready to scream at someone at VZ.  I am a travel nurse and will be driving 600 miles one way to work starting next week, this is not cool at all right now

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mbrooke1215
Enthusiast - Level 3

My phone had been doing better, still restarting twice or three x a day for no reason, but whatever. Today, batterywas at 100% at 7 am and its sitting at 64% now at 10 am. This morning I read a few emails and looked at Instagram for about ten min is all

I went to settings and did device maintenance, and it alerted that apps were draining my battery. After the check, the result was that MY WEATHER APP HAD DRAINED A WHOLE WHOPPING 3.56%. SO, MY QUESTION IS WHAT DRAINED THE OTHER 60.44%???

Oreo broke stuff...Verizon and Samsung need to fix it.

vzw_customer_support
Customer Service Rep

That's a great question mbrooke1215. We know the importance of keeping track of what's using our battery. You were simply looking at the alert that you got. On your Moto Z Droid you can go to Settings > Battery > Usage details, and you will find a breakdown of what used your battery since the last full charge.

UbaldoJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

I depend on my phoneโ€™s battery life to be consistent, mbrooke1215. Itโ€™s concerning for sure that the Oreo update made your battery less dependable. After review of the thread and your posts in it, there are only two steps remaining. You mentioned thereโ€™s a pending update to your phone. I recommend you do that update as it may contain the patch you and others are asking for. The last update I show in my records is the Oreo one, so if you have access to a more recent one, itโ€™s recommended to install that one. Alternatively, we recommend a factory reset but only after you back up your information. Just before the factory reset, disable the auto-backup and auto-restore options, then do two factory resets in a row. Iโ€™ve found that most helpful when I had Motorola devices. Once the second reset is done, run the phone with only your contacts and your Google account. No apps, no updates to native apps, etc. Observe the battery life. In this thread, you will be the first to take the specific steps Iโ€™ve outlined. Please let us know what happens so that we may all benefit from each otherโ€™s troubleshooting.

 

George_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RICGOM23
Enthusiast - Level 1

Has there been any answer to this issue? I've read the entire thread and I have not seen any solution to this issue.

Verizon keeps repeating requests for the same diagnostics, but never posts a solution.

DIGMYSHOVEL
Enthusiast - Level 3

I have dealt with Verizon in the local store, on here, support calls, and Motorola support.... Everytime the solution is replacement because I don't have insurance or warranty on my phone. So basobasic here is an update that will destroy your battery so you can come buy a new one..

vzw_customer_support
Customer Service Rep

Hi DIGMYSHOVEL,

 

We always want your issue to be resolved on the first contact with Verizon Wireless. A software update should improve the device. Sorry to hear that this is not happening and I can certainly understand your frustration with this update. Thank you so much for all your hard work in an effort to resolve this issue and we want to help. I have sent you a private message, please respond to this message. 

 

Thanks,

Pamela_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DIGMYSHOVEL
Enthusiast - Level 3

I'm not sure where your private messages are going to but I don't seem to have any

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Ann154
Community Leader
Community Leader

DIGMYSHOVEL wrote:

I'm not sure where your private messages are going to but I don't seem to have any

If they sent you a Direct Message, then it would be in the Community Inbox.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

RICGOM23,

We can relate to how important your battery life is to you. Because devices are mini computers, each concern is addressed separately. How long is your battery lasting? What type of user would you categorize yourself as? Please choose from the following:

Heavy User

  • Frequent use of streaming services (i.e. Pandora, YouTube, Play Music, etc.)
  • Frequent use of applications (i.e. Games, Facebook, Instagram, Maps, etc.)
  • Frequent web browsing, texting, email, or phone calls.
  • Frequent use of Bluetooth, GPS, or Wi-Fi.

Moderate User

  • Occasional, light, or no use of streaming services (i.e. Pandora, YouTube, Play Music, etc.)
  • Occasional or light use of applications (i.e. Games, Facebook, Instagram, Maps, etc.)
  • Occasional or light browsing, texting, email, or phone calls.
  • Occasional or light use of Bluetooth, GPS, or Wi-Fi.

Light User

  • Very light, or no use of streaming services (i.e. Pandora, YouTube, Play Music, etc.)
  • Very light to no use of applications (i.e. Games, Facebook, Instagram, Maps, etc.)
  • Very light to no browsing, texting, email, or phone calls.
  • Very light to no use of Bluetooth, GPS, or Wi-Fi.

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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DIGMYSHOVEL
Enthusiast - Level 3

My phone, it's apps, my location, or streaming habits have not changed it the last 2 years... The morning I unplugged my phone after the update 8.0 is when it lost its battery.  If I was the only one I'd say ok the phone went bad but to many people with the same issue and veriVer and Motorola do not seem to want to help unless you pay for their mistake.

jlog909999
Enthusiast - Level 1

I've been having this same issue since the upgrade was forced on me July 26th. The battery actually died yesterday from 99% in the 5 minutes it took to get plugged in when the external battery died.

This is ridiculous, I have to plug the phone in where ever I go, the car the office, a battery during my commute. Having tried all the battery troubleshooting recommended here, I have to ask what the schedule is for an Android patch?

LacyS
Enthusiast - Level 2

I had mine die at 51% while I was using Google maps trying to get somewhere.  This is ridiculous.  A VZ rep I spoke with did admit there is an issue and got me connected to a Motorola rep, Motorola completely denies there is an issue or that there is a patch in the works.  We're screwed at this point people.  We have to keep speaking up and talking about it until they fix it.

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