Moto Z Force Droid extreme battery drain since Oreo update

[Looneyman]

Recently, my Moto Z Force Droid finally received the long promised 8.0 Oreo update. And, like many, many others, Oreo has rendered my Z Force phone basiclly useless due to a ridiculously fast battery drain, even when the phone is sitting idle with the screen off. Just a week or so ago, before the trainwreck that is Android 8, the battery would last in standby mode for days, and would easily last an entire day of my "normal" amount of use. Now, when idle with the screen off the battery drains from 100% to 0 in less than seven hours, and if I actually try to use the phone the battery life drops to under two hours. This is unacceptable.  Personally, I think it's time for Lenovo and Verizon to step up and admit they totally messed things  up with this update, and either release a downgrade back to Android 7, or, if the rumors are true that the Oreo update did in fact damage these phones, replace all affected Moto Z Force Droids free of charge.

​Content modified as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

LacyS, we know how important a reliable battery is for your daily needs. We certainly appreciate all you have done in working towards finding a resolution. The next step we'd like for you to complete is a Factory Data Reset without restoring any apps, content or inserting any SD Cards into the device. This link has those steps: http://spr.ly/6587DaRWW. Once this has been completed, you'll want to recalibrate your battery. Here are the steps for the battery recalibrate: Press and hold the power button until the phone reboots (10secs). Plug the phone into the original Turbo charger that came with the phone. Allow the phone to charge to 100% before removing from the charger. Once both are completed, test the device for 72 hours and keep us posted if you notice an improvement with the battery.

Nicole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DIGMYSHOVEL]

All ready tried a soft reboot and a factory reset on this device. What else ya got?

[Bencook1]

How many people have to have THE SAME complaint before you knock it off with the robo-answers??!! this Update has RUINED our phones and no one will acknowledge it! You're a bunch of crooks.

[DIGMYSHOVEL]

We need to keep it going! I hate to fold and buy another phone because they decided it was time to kill it but this is ridiculous, I've been with Verizon since 2001 and I've just about at my ends, I got 3 lines and no respect looking into cheaper options

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[mbrooke1215]

No one will acknowledge it or do anything about it and it is very frustrating. It is a shame shame shame that customers have to be screaming at the top of their lungs to be heard, and yet even still to no resolution.

My husband, his Galaxy S5 just wore out, started acting crazy, hes had his for like 4 years. Well, his company is getting him a new phone, and it will Not be another SSung

I feel the same way too, exasperated. Thank you for putting it out there!            

[vzw_customer_support]

Bencook1, we always want your device working perfectly.  Let’s turn this around.  Can you tell us more about your specific issue as we want to troubleshoot each case individually?

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[hootfish71]

I have given up.  I went to an old phone for now but I am trying to get the word out to go to Motora and give it a bad review!!!!  Maybe just Maybe they will do something if they get enough bad reviews    

[vzw_customer_support]

hootfish71,

I completely understand taking the solution of using a different device, I know that this is a troubling situation. One recommendation I can make is using the following link to stay up to date with Motorola's future updates, including Android Pie, which will be the next version to arrive for the device: http://spr.ly/6580DxHJ2

Colin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[hootfish71]

I went to Motorola's web site and did a review of the phone. Gave it a one Star, the lowest.  Maybe if they start getting bad reviews they will do something?

[AARONHASELWOOD]

I've been having the exact same issues with my battery since upgrading to Oreo. Went into a Verizon store to see about upgrading. Still had $51 to pay off the current phone plus a $30 fee for upgrading early. After I explained my issues with my current phone the rep told me to call Motorola because they have a 5 year warranty. After calling Motorola I found out the rep had no idea what he was talking about. The warranty on my current Moto Z Force expired last February.

My wife is pregnant and due with our first baby in 5 weeks. I need a phone with a reliable battery so that I know that if she goes into labor my phone won't be tethered to a wall and I'll be able to answer it without it shutting down on me!

[DIGMYSHOVEL]

Currently my father lives 12hrs away and his wife (my step mother) just passed way a few weeks ago, and I cannot count how many times my phone has just shut off while talking to him even at battery above 60%.  Might as well go back to a landline if I have to live with a cord... My phone is paid for and out of warranty so Verizon and Motorola don't care unless I want to spend $150 some dollars for a replacement that o shouldn't need at one point Motorola was claiming it's a Google issue not them but I don't care Verizon sold me the phone made by Motorola so someone needs to buck up and handle it... I'd be 1st o the list for a class action lawsuit at this point I'm beyond annoyed.

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[vzw_customer_support]

Congratulations on the new arrival, AARONHASELWOOD! First off, I want to apologize for the misinformation regarding a five-year warranty. That is not accurate and I am sorry you had to find out from Motorola. I know how you feel because my Android (Google Pixel) has serious issues from the Oreo update developed by Android (Google). I, myself, and everyone else eagerly await the next update to fix all the issues that the software update caused. At this time, there is still nothing on the Motorola or Google websites to give any indication these issue is being addressed. Since you have only $51.00 left to pay on your device, and with the new baby on the way, it sounds like the perfect time to upgrade. When you are ready, please send us a Direct Message on Twitter and we can go over your options, as well as other account solutions.

Tina_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Looneyman]

I just powered up the phone, with every service I can turn off, turned off. No wifi, no 4G, no GPS, no BT, ect.. I'm going to let it sit for a bit and see how the battery does, but I'm  not very hopeful since the battery dropped from 100% to 97% in the few seconds I was shutting everything down. 

[Heyviator]

I just wanted to chime in and voice my disgust at how this is being handled.

Seeing "We understand how important having a working phone is" over and over is maddening. Please stop posting this garbage. Whoever is managing you folks is a clown.

Verizon prides itself and builds its entire image on reliability which is certainly why I use them. It is not hard for Lenovo to fix this, it is just that no one cares. Both companies are losing so much faith from your followers and you keep saying the exact same useless garbage over and over.

You all need new jobs, and we need new phones. This issue has persisted since December! and you leave all of your customers hanging. I've never felt so helpless. Lenovo and Verizon should send us all new phones and then everyone with knowledge of this issue should be promptly dragged to prison.

You're all truly terrible people.

[DIGMYSHOVEL]

Yeah pay us more $$$ for messing up your phone....

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[AARONHASELWOOD]

Yep this was exactly Verizon's response to me after spending an hour and a half chatting with them.

I verified my account early this morning and received a message back that said a representative would be with me shortly. I finally messagme them again at 8:15 pm asking why no one has replied... I then spent the next hour and a half as I was bounced around by four different people that sometimes took up tot15 minutes to reply to me. One telling me that a warranty replacement was an option, while the last person told me my only option was to pay off my current phone, pay the $30 upgrade fee, the tax on a new phone and then pay the monthly payments for the next 24 months on said phone!

Pay, pay, pay. Customer service has been absolutely awful. When I had a similar problem with AT&T 6 or 7 years ago when my phone was acting up shortly before it was paid off an I was not yet eligible for an upgrade. Because my phone was in good shape with no physical damage, they quickly wiped out what I owed and allowed me to upgrade to a new phone, I walked out of the store same day with no money out of pocket (besides a new phone payment plan).

Customer service has gone down the drain.

[vzw_customer_support]

AARONHASELWOOD, as the heart of our Verizon family, we never want to hear this feeling of grievance you're currently experiencing. We understand how important it is to have a functioning device. It's vital we review our options to ensure this gets fixed as quick as possible. We want to confirm that your time is being used to the best of our ability. Currently, we're seeing the last step you were at was the Factory Reset. While hesitant to perform this step, we still want to confirm that this would be more of a device issue, rather then service. If you would like we have other methods of reaching out to you as quick as possible. To start, we ask that you meet us on Twitter through our hand : @VZWSupport or, at our Facebook page by clicking the following link. Once we are able to speak with you on one of these platforms, we'll be more than happy to look into and come to a resolution regarding your Z-Droid : http://www.facebook.com/Verizon .

[AARONHASELWOOD]

With everyone on this thread that is having the exact same issues, there must be someone who has done the factory reset on their phone, correct? Has that worked for you? Has there been any improvement? Took my phone off the charger at 6:35 this morning, 30 minutes later I'm already down to 78% and it would probably be worse if my Tumi everyone battery hadn't kicked in at 80%.

[DIGMYSHOVEL]

Did not change a thing on mine after factory reset except the hassle of setting my phone back up. Battery life is exactly the same. Motorola claims that is the final step to determine if you need a new phone or not. Argued with him about it and got nowhere...other than "maybe call Google they built the update"

[DIGMYSHOVEL]

Just spent the day wasting my time with the Facebook link to Verizon, updated my phone from my pc in the end of it all and no change... nothing$149.00 won't fix

[jr1234]

Exact same issue here. After doing all the above mentioned trouble shooting: factory reset etc took the phone into a verizon store a few weeks ago. Since the phone was only 6 mo old they sent me a replacement Mot Z Force that is having the EXACT SAME ISSUE. Can go to bed with it charged to 85% and wake up at 25%- no unusual app usage, no explanation under the "battery usage" function or Verizon's "Health Check". Have to charge the phone constantly throughout the day if I want to use it at all.

Did an online chat with a verizon rep this morning and supposedly the manufacturer is working on a fix but that is all the help they could offer. Phone is paid for but realllly don't want to buy a new one since I expect more than 6-7 months worth of usage from a $700+ phone. My kids have 2 and 3+ year old samsung and lg phones that currently get better battery life than this one.