Moto Z Force Droid extreme battery drain since Oreo update

[Looneyman]

Recently, my Moto Z Force Droid finally received the long promised 8.0 Oreo update. And, like many, many others, Oreo has rendered my Z Force phone basiclly useless due to a ridiculously fast battery drain, even when the phone is sitting idle with the screen off. Just a week or so ago, before the trainwreck that is Android 8, the battery would last in standby mode for days, and would easily last an entire day of my "normal" amount of use. Now, when idle with the screen off the battery drains from 100% to 0 in less than seven hours, and if I actually try to use the phone the battery life drops to under two hours. This is unacceptable.  Personally, I think it's time for Lenovo and Verizon to step up and admit they totally messed things  up with this update, and either release a downgrade back to Android 7, or, if the rumors are true that the Oreo update did in fact damage these phones, replace all affected Moto Z Force Droids free of charge.

​Content modified as required by Verizon Wireless Terms of Service​

[vzw_customer_support]

Giantsfan, I depend on my device daily, so having battery issues is very concerning. Please keep us posted on the results of the battery after Wi-Fi has been turned off. We appreciate your patience with us on this matter.

Rodney_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BykaChic]

Same issues as everyone else and reading the same bla bla bla over and over again for suggestions.  Obviously this is a HUGE issue that makes no difference.   I am also a 17 year customer.  This phone is a little over a year old and the last month it is has gotten to the point of worthless.....and I still owe $130 bucks on it!  Since it's OBVIOUS this is an issue with the update and battery, why the heck should I have to pay to have it fixed?  I didn't break it.

My phone has completely shut down 5 x today with hardly any use or time on the thing. 

I'm so ticked that after 17 years and they can't solve this issue, then maybe it's time to move on.

I am going tomorrow to the store and have a discussion.  I have read all the comments here as well as everywhere else on the web about people being ticked with the same exact issues with the battery drain. 

[TRAJEH98]

Don't worry, someone from Verizon will be along shortly to tell you they understand your frustrations and ask you the same questions they ask us all, then offer no solution except to buy a new phone. Because as you can see, it's got to be a problem with some app that you've downloaded, it couldn't be the fact that their update is wrecking everyone's phones.

Yesterday I had my corded phone unplugged for about 5 minutes, made a quick call, and while sending a second text message, at about 93% battery charge, it shut down.

It's time to step up Verizon. Admit you screwed up all these phones and replace them. We didn't do this, your update did. Your reputation is on the line.

[Chandler44]

My phone lasts maybe 3-4 hours ( even when not in use) . This is a joke , what a mistake finally giving into that update after months of just hitting remind me tomorrow.... Ugh so frustrating!

[vzw_customer_support]

Chandler44, I would also be frustrated if my phone's battery only lasted 3-4 hours. It is strange to see that the problem started after the latest software update. To make sure we are on the same page and offer the best resolution, tell us more, how do you use your phone? What is your phone's make/model? What other problems is your phone experiencing after the update?

VictorC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TRAJEH98]

So I see a new update is downloaded and wants to install. It's be great if we knew what these were "supposed" to do. Will this now fix the problem, or give me 4 minutes of battery life?

Where are you on fixing this issue for everyone? Will new phones be issued soon? I will not be buying a replacement even if "it's only $15/month" my phone worked perfectly until it was messed up by your update.

I think as someone else suggested, it's time the tech media is made aware of these issues all of these customers are having, and the utter lack of real support we are receiving.

Content modified as required by Verizon Wireless Terms of Service​

[TRAJEH98]

So this newly pushed update did little to nothing noticeable. How about working on an update to fix this issue instead of pushing out other ones? Where does this stand, right now, Verizon? We've all gotten zero help by the offered "solutions" except to buy a new phone, which I will not do and continue with Verizon as my provider. Everyone makes mistakes, I think we can all accept that, but how you handle those mistakes is what defines a person/company. So again I ask, where does this stand Verizon?

[vzw_customer_support]

Trajeh98, updates are always meant to bring improvement and disappointed to hear that this is not the case. We are here to help. Can you recalibrate the battery? Let us know how the device works after it has been recalibrated.

Press and hold the power button until the phone reboots (10secs)
Plug phone into the OEM Turbocharger
Allow the phone to charge to 100% (leave on the charger overnight).

Alberto_VZW
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If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TRAJEH98]

I've already done the battery reset on my phone as had been suggested and it didn't solve anything.

[BETHGSCCL]

So after skimming 20 pages of this, I take it that there is no solution and I am tethered to a charger?  Sweet.

[vzw_customer_support]

BETHGSCCL, we want this battery issue resolved ASAP.  We have sent you a private message to assist you further.

Sean_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Thank you for all the work you’ve done to troubleshoot the battery issue, TRAJEH98. Let’s look into further steps and options. Since this will involve accessing private information, I’ve sent a direct message to your inbox.

George_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ohbaby]

I am having the exact same issue. I looked at the phone battery indicator yesterday and it said 3 1/5 hours left and then it shut down. This is the worst phone experience and Verizon needs to fix it or replace it.

[shawntej_vzw]

ohbaby,

We want nothing more than for you to enjoy using your phone and for you to be able to rely on your battery to last throughout the day. Let's work together to figure out what's going on as we do not have any known issues that have been confirmed by Motorola for your device. What are you using on your phone when it turns off? Are you using the original charging cable/adapter that came with your phone? Have you recently installed or updated any applications on your device?

ShawnteJ_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ohbaby]

Shawntej_vzw I am not sure how there are no known issues when all I read about here in this community is the same issue being reported from different people over and over. I use the charger that came with the phone every night. It is fully charged in the morning and drained by midday if it is not continually charging all day. I have not updated any apps at all. I added Lyft but the battery has been draining well before I added this app.

[vzw_customer_support]

I definitely do see the large number of community posts regarding this issue, ohbaby. We do not design the software update or decide when they are released. Only the manufacturer has control over this. Motorola has not provided any open alert for the device. I appreciate the details you have provided. Please tell me more about how you use your phone on a day to day basis. Do you do a lot of music/video streaming, or use your phone for GPS? I know you mentioned that you have not updated any of your apps. Are there available updates for your apps? If so I recommend completing these updates.

Marshall_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KevinARigney]

Hi there,

I'm a business professional who uses the phone for texts and phone calls.

Many of the apps that came with the phone were disabled by me because I

don't use many of them. My primary apps are hotels, banks, and email.

My usage has nothing to do with excessive battery drain. Same apps, same

usage prior, so that viewpoint does not hold water.

Someone at Verizon needs to hold Motorola and Google accountable, as Google

purchased Motorola several years ago.

I have a resolution to this if you want to keep a customer. If not, then

litigation is next and class action against VZW and Motorola may be next,

especially with the numerous amount of posts.

Kevin

On Thu, Nov 1, 2018, 6:32 PM vzw_customer_support <

[CINWIL73]

I agree !!!!!!!!!!!!!!  800.00 for a phone you have to pay two years on, and this is what you end up with.

[ohbaby]

Marshall_VZW I rarely stream because it drains my data. I don't use GPS unless I absolutely need it, which again is rare. I can update apps, but I am not sure if that will keep the battery from draining.

[vzw_customer_support]

This information is very helpful, Ohbaby. Do you happen to have the My Verizon Application on this device? If so I would like to have you complete a Device Health Check, please follow these steps to do so : 

1.  Open My App

2. Tap Menu, Devices

3. Tap Manage choose your device

4. From the Manage Tab Tap Device Health Check .

Once you've done this you will see a color coded list, please select those check marked with a red check mark. This indicates an issue.

CecileC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ohbaby]

CecileC_VZW. My battery died while I was going through these instructions.

I have completed them all except for advanced calling since it looks like I

don't have the ability to make changes to that feature. I have not seen a

difference in battery power.

On Sun, 4 Nov 2018, 8:18 am vzw_customer_support, <