Update on my phone. So after going to the Verizon store last Saturday and them telling me they are averaging 5-9 people a day the last few weeks coming in with the same issues. They straight up told me it's a OS problem (Oreo update) and either keep the phone on the charger until a new update comes out or nothing. Most all the phones are having issues as well as the new galaxy phones, etc.
I opted to just hang on to it and deal. There is no sense paying off a phone that is only a little over a year old, then buying a new phone with the same issues.
Monday this week, 2 days later went back in ticked off. Couldn't even keep the thing on for 1/2 an hour without shutting off at a full 100% charge! Since I had insurance, I can get a new refurbished phone no charge. I told them to order it and get it here. It was here overnight. Got it yesterday.
This morning I went through and set it up AND DID NOT install the Oreo 8.0 update. It's running on the 7.1.1. still. I did get the little notification to update it. NO WAY...... I went in as developer and turned off the auto updates. Period.
I had my phone on 100% charge at 10am this morning. It is still at 89% and it is 1:30pm now with normal usage! So for all the "solutions" listed here by the help team....just say it's the Oreo 8.0 update. Call it what it is. My people at the Verizon store had no problem telling me flat out that is exactly what it is and none of those solutions I showed him from this thread would work. Don't bother factory resetting. That isn't going to work and just waste your time.
I suggest if you have insurance, get a free phone replacement and immediately after setting it up (DON'T click the update notification!!) Go right in, make yourself a developer and turn the auto updates OFF)
My original comment:
Re: Moto Z Force Droid extreme battery drain since Oreo update
Same issues as everyone else and reading the same bla bla bla over and over again for suggestions. Obviously this is a HUGE issue that makes no difference. I am also a 17 year customer. This phone is a little over a year old and the last month it is has gotten to the point of worthless.....and I still owe $130 bucks on it! Since it's OBVIOUS this is an issue with the update and battery, why the heck should I have to pay to have it fixed? I didn't break it.
My phone has completely shut down 5 x today with hardly any use or time on the thing.
I'm so ticked that after 17 years and they can't solve this issue, then maybe it's time to move on.
I am going tomorrow to the store and have a discussion. I have read all the comments here as well as everywhere else on the web about people being ticked with the same exact issues with the battery drain.
Completely unacceptable. Not only did a full reset, I used the repair utility to reload Oreo. Then I put it through normal use. 2 hours of battery life before shutting down at 37%. Plugged in and powered on back to 37%. My phone is paid off. What steps are going to be taken to address this issue as it is clearly the oreo update causing the problem. Updating my phone really isn't a good option as it's my understanding the camera has been downgraded in later models. Might be willing to upgrade if the camera mod was included at no cost. However switching to another model, I like the pixel, mean my speaker and battery mods are useless. At this point I am considering using the developer sdk to reload nuget, but I'm not sure if that violates terms of use. Realistically, if that is the route necessary I probably should be charging my hourly contractor rate as this issue is NOT being addressed. Please fix or advise on this issue.
