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Recently, my Moto Z Force Droid finally received the long promised 8.0 Oreo update. And, like many, many others, Oreo has rendered my Z Force phone basiclly useless due to a ridiculously fast battery drain, even when the phone is sitting idle with the screen off. Just a week or so ago, before the trainwreck that is Android 8, the battery would last in standby mode for days, and would easily last an entire day of my "normal" amount of use. Now, when idle with the screen off the battery drains from 100% to 0 in less than seven hours, and if I actually try to use the phone the battery life drops to under two hours. This is unacceptable. Personally, I think it's time for Lenovo and Verizon to step up and admit they totally messed things up with this update, and either release a downgrade back to Android 7, or, if the rumors are true that the Oreo update did in fact damage these phones, replace all affected Moto Z Force Droids free of charge.
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Same question they asked me two days ago, and still no response to my answer. ! Funny they asked you the same question. So frustrating !!!!!!! Wonder if i have a ER and can not call 911 who can I sue ?
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CINWIL73โ Yes, if you read thru this thread, it's the same questions and the same answers over and over again with no real info about why the questions are being asked, what the status or problem might be... it is very frustrating. I'm having exactly what you describe. Phone shows some reasonable battery percentage (say 47%) but then suddenly shuts down, briefly flashing that I have no battery but as soon as I connect to the charger it will show something like 46% charged. Over this past weekend, it shutdown every time I tried to start the camera. Also, at times battery drains insanely fast! Like I glance at it and it's 56% percent, just a minute or two later I look at it and it's showing 26% and then a minute or two after that it has shutdown.
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Same with mine. Time to visit the Verizon store and address in person. I
know that representatives don't make the equipment, yet they are hopefully
empowered to do what's right to maintain customer satisfaction and loyalty.
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I dont think so Kevin, i have been with Verizon for 20 + years, and they have yet to help me out in anyway ! Really Disappointed with Verizon in a whole . Paid 800.00 dollars for the phone, in 2 months my contract is up, To be eligible for new phone i have 87.00 to pay off this one - But !!!!!!!!!! who wants to get another phone and add another 45.00 charge to your bill ? its just crazy ! SMH --
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Same here since 1995 when it was Airtouch (dated myself.) You're in a
better position than I am. Here's hoping they see the light instead of
further reputational risk.
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Back at you !
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We appreciate your tenure since 1995, and can see how having only 2 hours of battery life would be challenging to deal with, KevinARigney. Let's ensure we get to the bottom of the battery drain, so you can enjoy your device again. To begin troubleshooting, what type of user do you consider yourself (light, moderate, or heavy)? Had the software just been updated around the time the battery issue began? Had any new applications been added around that time?
We'd also like to run a Device Health Check on your phone, so we can check everything that may impact your battery. Here is a link with steps: https://www.verizonwireless.com/support/knowledge-base-206364/
Please keep us posted on the results of the health check.
Lynn_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I replied previously in this thread and had a Verizon representative ask for my contact info and then never contact me. As the problem is quickly getting worse, I attempted visiting a Verizon store. The person I worked with treated it as an isolated incident and patronized me. I was told my only options were to either pay $150 for a replacement or to pay off the $90 left on the phone and start paying on a new phone. When I asked for more options he brought out his manager and she repeated them.
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See Verizon does not care about customer services or losing long term customers. I think I am going to go pay some visits to other cell company's today. And trust me I will put this all over social media that i can. They asked for my contact info as well, and none yet as responded back to me. However int he mean time, i do know if i have a ER and can NOT use my phone, and they know about this issue, I will be taking some legal actions. They know this problem is not a fluke their are way to many people complaining@@.
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CINWIL73,
We value your loyalty and wouldn't want to see you go anywhere else. I certainly understand how important it is to have a phone you can rely on when you need it. We're here to find a solution so you have a phone you can rely on. I've sent you a private message so we can get more details and fully assist you. Please reply when you can so we can help solve this.
AndrewT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I came to this thread back in July, hoping to find a solution. But from what I can see, after months of people reporting the problem, Verizon still doesn't have one.
Seeing as how I can't get an upgrade at the moment, have tried all the troubleshooting, and complaints continue to pour in, I'll check back again in another month or so to see if there's a solution beyond "Have you tried unplugging it and plugging it back in?".
The Moto Z Force had one of the best battery life times on the market, but the oreo update has rendered it useless. To say I and other customers are frustrated would be an understatement of biblical proportions.
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I totally agree with you RE6MU -- it has been awful since the update. I have done everything to the phone . All the trouble shooting.. Safe mode --factory reset , etc etc. This phone will be paid off in 2 months, however the problem is i do NOT want to upgrade and then have to pay another 25-45 dollars per month for another phone- its crazy, we should not have to do that..Verizon should stand behind their costumers, however they do not, So i have no resource but to turn to another carrier in my area.
Which after speaking to them on the phone, it may be just a blessing due to much cheaper prices than what i am paying now. Verizon should replace anyone's phone that has this issue. I am sorry that you are having all these problems as well, i hope you get a solution soon. I am done with Verizon
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Oh my, so sorry to hear that you have been having issues with your Moto Z Force Droid since the Oreo update, RE6MU. I know how fundamental it is to have a phone that doesn't freeze and provides reasonable battery life. I'm here to help. Are apps other than Google Maps freezing? Have you tried resetting the impacted apps? Here's how you can reset an app: Reset App - Moto Z Droid Edition / Force | Verizon Wireless Also, are all apps on your phone up to date?
Ryan_VZW
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All dead ends ..... The problem is the stinking update as well as a bad designed battery that is useless once the update is installed. Thanks for nothing Verizon. You sell us a product that at the time was probably $800 and is now useless after a year of use. Again ... Thanks for,nothing and no solutions.
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SHADOWKITTEN,
Time is valuable and I am truly sorry we did not contact you back. I would like a chance to pick up where the last representative left off with you and fully resolve your device concerns.
As a fellow consumer I understand wanting the best options possible, and feeling like you have been provided an adequate solution. With that said, I will be sending you a Private Message to continue shortly.
GinaU_VZW
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I'm really ticked for not finding this thread last week when I decided to finally update to oreo..I had been putting off because I felt as if it were a bad idea. I was wrong, it was worse than bad. My phone is pretty much a paper weight now as I experience the same battery issue as every other person who made the update.
VZW..don't even bother responding to this post as it will be just as worthless as all the others you've posted with no true sincerity or solution. I shouldn't have to uninstall apps, re-calibrate my battery, or do a factory reset when there was ZERO problems prior to the update. I can only hope a REAL fix, not the garbage that's been suggested, is released soon.
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It's definitely worrying to see that your battery's performance has decreased after updating your device's software. Although an upcoming update can help fix any known issues, we want to provide you with immediate assistance in order to get your device working properly.
The troubleshooting steps that you previously mentioned are extremely necessary because they help us make sure that your device properly adjusted and that there are no external factors affecting its performance. A step that can help us find additional details about your device is to perform a device health check. The following link will guide you through this process. Please inform us about the outcome once you complete this process. View Device Health Check - My Verizon app - Android | Verizon Wireless
GeovannJ_VZW
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There is hope. So I got tired of not hearing any useful information and called Verizon myself over the weekend regarding my husband's Moto Z. Like many of you, my husband has done everything that has been suggested repeatedly with no success, has called Verizon, Motorola, visited the Verizon store (what a joke that was), read the forums and finally switched back to a very old phone that's terrible as well. Even though we're still paying on this non-working, for the most part, paper weight. I let him handle it until I had time to deal with it. Anyhow, here's the scoop.
As you may or may not know, Motorola is apparently no more. Sold to Lenova, etc. They are denying that Oreo had anything to do with the battery malfunctions in the phones. Per the Verizon rep I spoke with, he said it's the batteries themselves. They found that more than 80% (I believe) of the phones that have been returned have water damage in them... I don't believe he was lying to me--maybe that's what he's been told--but that's ridiculous in my opinion.
Anyhow, I told him up front that, after 20 years with Verizon, I was done if they didn't make this right for my husband. I didn't let the rep get a word in edgewise until I said all I had to say (without yelling) and told him we've done everything suggested, at least twice, to no avail. That my husband had a basically non-working phone we're still paying on. Etc., etc., etc. He was very nice, listened to me and worked on a viable solution.
A refurbished, certified, "like new" phone is being shipped at no charge as I write this. We did add the more expensive warranty protection just in case he experiences another issue like this through no fault of his. I thought I'd share this with you all to get you going in what should hopefully be a better direction than where we've all been. Wish you all the best.
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I call garbage on the faulty battery story. How can it be fine, then the minute after the update to Oreo it goes to garbage. I shouldn't have to get a new phone or anything else. Someone needs to own up and fix the problem, otherwise it sure seems like a scam to get people buying new phones.
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We understand the urgency to have a working device with a full battery life. If the issue persist, please try a Factory Reset (without restoring automatically) to test your device as new. If nothing changes, please contact us over the phone at *611 from your device, via Social Media on Facebook.com/Verizon, or @VZWSupport, and via Chat at, VZW.com to take a look at your options to replace your device via warranty (if your device is within the 1-year manufacturer warranty), and there is no liquid/water, and/or physical damage to the device.
JavierMD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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I notice in the battery usage more apps using than prior to the Oreo update (I'm constantly forcing stop in hopes it helps save the battery life), so I'm sure that contributes battery draining quickly. It's pretty pathetic that I sit at work and wonder, will my phone die today at 50% or 5%. Another issue since the update is not receiving voicemail notifications until hours or days later. Very disappointed with VZW and Motorola for still no solution.