There is hope. So I got tired of not hearing any useful information and called Verizon myself over the weekend regarding my husband's Moto Z. Like many of you, my husband has done everything that has been suggested repeatedly with no success, has called Verizon, Motorola, visited the Verizon store (what a joke that was), read the forums and finally switched back to a very old phone that's terrible as well. Even though we're still paying on this non-working, for the most part, paper weight. I let him handle it until I had time to deal with it. Anyhow, here's the scoop.
As you may or may not know, Motorola is apparently no more. Sold to Lenova, etc. They are denying that Oreo had anything to do with the battery malfunctions in the phones. Per the Verizon rep I spoke with, he said it's the batteries themselves. They found that more than 80% (I believe) of the phones that have been returned have water damage in them... I don't believe he was lying to me--maybe that's what he's been told--but that's ridiculous in my opinion.
Anyhow, I told him up front that, after 20 years with Verizon, I was done if they didn't make this right for my husband. I didn't let the rep get a word in edgewise until I said all I had to say (without yelling) and told him we've done everything suggested, at least twice, to no avail. That my husband had a basically non-working phone we're still paying on. Etc., etc., etc. He was very nice, listened to me and worked on a viable solution.
A refurbished, certified, "like new" phone is being shipped at no charge as I write this. We did add the more expensive warranty protection just in case he experiences another issue like this through no fault of his. I thought I'd share this with you all to get you going in what should hopefully be a better direction than where we've all been. Wish you all the best. 
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